Customer Service Executive - English Speakers

Job Title:
Customer Service Executive - English Speakers
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound
calls, outbound calls, or through the Internet depending upon client
requirements. This position provides customer service support and resolution
of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')


• Clarify customer requirements; probe for understanding, use decision-support
  tools and resources to appropriately provide resolution to the customer


• Listen attentively to customer needs and concerns; demonstrate empathy while
  maximizing opportunity to build rapport with the customer


• Greet customers in a courteous, friendly, and professional manner using agreed
  upon procedures


• Maintain basic knowledge of client products and/or services


• Prepare complete and accurate work including appropriately notating accounts
  as required


• Participate in activities designed to improve customer satisfaction and
  business performance


• Offer additional products and/or services


• Track, document and retrieve information in call tracking database


• Respond to customer inquiries by referring them to published materials,
  secondary sources or more senior staff

**

Candidate Profile**
* High school diploma with three to six months of relevant experience preferred
*
Courteous with strong customer service orientation
*
Strong computer navigation skills and PC Knowledge
*
Ability to effectively communicate, both written and verbally
*
Dependable with strong attention to detail
*
Skilled in multi-tasking; including the ability to be flexible and adapt to
changes quickly
*
Tolerance for repetitive work in a fast-paced, high production work
environment
*
Ability to work as a team member, as well as independently
*
Demonstrate patience in all customer contact situations; including maintaining
a pleasant and professional tone and manner
*
Ability to rotate shifts, as needed
*
Based on location and/or program, additional experience/skills may be required
*
Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple
processes but lacking program/product specific knowledge. Works with close
supervision and clearly defined procedures. Starting to demonstrate
familiarity with client terminology, operating standards and procedures.
Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, duties, and skills required of
personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified
applicants without regard to race, color, religion, gender, national origin,
age, sexual orientation, gender identity or expression, protected veteran
status, disability status or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type: