Consumer Response Specialist

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Job Description



  • Provide a customer advice and information service, in accordance with the Centre's goals and values and customer care policy, by dealing with telephone enquiries in a consistent manner.

  • Provide direct advice and information and escalating calls as necessary to ensure that all service requests and enquiries are resolved and completed.

  • Make appropriate referrals to concerned person, department or reliable source of information.

  • Use technical knowledge to ascertain the exact requirements of the customer to ensure delivery of appropriate services, processing service requests through to work instruction.

  • Carry out customer satisfaction surveys to gauge the level of customer satisfaction with service provision.

  • Support and assist colleagues through sharing of knowledge and experience to ensure quality integrated services to customers.

  • Support development of customer database, through collection of contact's information.

  • Compiles lists of prospective customers for use as sales leads.

  • Discusses dosage, use, and effect of new and existing formulations

  • Provide accurate and timely feedback from the marketplace to take corrective/ preventive actions

  • Appropriate planning and reporting of daily work and activities.


Skills


Education: Bachelor's Degree from a reputable university..
Prior Work Experience: ‎1- ‎2 years of experience in a similar role.
Skills & Abilities :
* Good communication and interpersonal skills.
* Interest in helping customers.
* Good command of English and Arabic.
* Good numerate and analytical.
* Competent in computer skills (MS office).

ملخص الوظيفة

  • المُعلن : Beyti Egypt
  • تاريخ الإعلان : 18/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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