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you love --start your journey with us today!
Come build community, explore your passions and do your best work at Microsoft
with thousands of University graduates from every corner of the world.
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planet to achieve more. As employees we come together with a growth mindset,
innovate to empower others and collaborate to realize our shared goals. Each
day we build on our values of respect, integrity, and accountability to create
a culture of inclusion where everyone can thrive at work and beyond. Learn
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At Microsoft, Interns work on real-world projects in collaboration with
teams across the world, while having fun along the way. You 'll be empowered
to build community, explore your passions and achieve your goals. This is your
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the opportunity to learn and grow, but to experience our culture full of
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Are you ready to join us and create the future? Come as you are, do what you
love--start your journey with us today!
Support Engineer - Overview
Start date: February 2023
Duration: 6 months (part-time or full-time schedule)
Support Engineers earn customer loyalty by collaboratively solving highly
complex and critical customer problems, providing proactive advice,
contributing to product quality and enhancements, and creating self-help
assets to broadly reach more customers. They deliver unique value by providing
technical excellence to customers, coupled with excellence in customer
service. Support Engineers partner with customers and internal stakeholders as
trusted advisors, and leverage their expertise to enable customer success and
to make Microsoft better.
Responsibilities:
* Applies subject matter expertise to case-wellness processes to ensure that customers remain well informed throughout the support engagement.
* Obtains specific certifications or equivalent to prove technical knowledge and develop their area of concentration.
* Resolves or escalates multiple and varied customer issues.
* Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
* Provides feedback to improve products to more senior engineers or technical advisors, attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
Microsoft is an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to age, ancestry, color,
family or medical care leave, gender identity or expression, genetic
information, marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status, race,
religion, sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your
employment with Microsoft and the country where you work.
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