Travel Experience Counselor II
- (220001KT)

CWT is one of the world's leading digital travel management companies and as
a Business-to-Business-for-Employees (B2B4E) travel management platform,
companies and governments rely on us to keep their people connected -
anywhere, anytime, anyhow - and across six continents, we provide their
employees with innovative technology and an efficient, safe and secure travel
experience.

Joining us means being part of a market-leading global company, working in a
collaborative, multi-cultural and entrepreneurial environment.
In the Traveler Experience organization, we provide more than just a
booking. Through the combination of people and technology, we are focused on
the complete travel experience - delivering world-class service to our
customers through the channels they prefer. We are on a journey to become the
leading digital travel management company and we will get there by moving
forward together.

Position overview
Traveler Experience (TX) is seeking a Travel Experience Counselor II

Position Description
Travel Consultancy
* To gain a thorough understanding of customer's business needs
* To make suggestions and assist with itinerary planning
* To provide suitable solutions to problems and provide assistance to travel junior consultants
* To provide the best possible prices and advise the most suitable product(s)
* To suggest the products of preferred partners and suppliers and increase hotel sales.
* Adhere to and comply with customer Travel Policy
* To be aware of any business, environmental trends or issues that may affect the customer's requirement and address their needs accordingly

Customer Care
* Provide the highest level of customer care at all times
* Act with courtesy, speed and efficiency to build positive customer relationships
* To be aware of any problems or risks and identify these immediately to the Office Supervisor so that corrective action is taken
* Provide confirmations via CWT Itinerary

Traveler & Transaction Services
* To be aware of and adhere to Company procedures, policies, standards and best practices
* To make domestic and international travel arrangements, which include: air, hotel, rail, ground transportation and other travel related travel logistics
* To use standard booking systems within the location use of CWT PNR Express (Amadeus offices)
* To ensure all bookings are queued to Aqua for quality checks
* To attend and participate in all appropriate product training to ensure the best possible advice is given to our customers
* To ensure that telephones, faxes and emails are responded to within the times set in the Location/Client Service Level Agreement
* To continually look for opportunities for refining and improving office efficiency whilst maintaining Company and service standards
* To optimize usage of CRS/Supplier websites for airline and general information in order to limit calls to Airlines' support
* To optimize usage of HARP for all hotel bookings
* To be able to calculate and process reissues and refunds
* To insert all data necessary for management reports and accounting functions.
* To maintain security of passwords and confidentiality of Company and Customer information
* Correctly log emergency calls received by customers
* To effectively utilize the following CWT products.

Colleagues
* To maintain a good working relationship with other team members and ensure a good working relationship within the Location and with other areas within the Company
* To assist other team members whenever necessary
* To mentor and monitor performance of less experienced members of the team as instructed by the Office Manager.
* To follow administration procedures according to Company standards
* Efficient use of CRS queues and Scripts to ensure timely distribution of travel documents
* To inset CRS remarks for bookings made
* To conform to PCI standards

LI-MR

Qualifications

Position Requirements
Experience & education
* Experience
* High School Diploma
* ‎2+ years of experience working in a customer service environment that includes ‎2+ years as a travel counselor
* Knowledge, skills and abilities (KSAs)
* Srong verbal and written communication skills
* Good travel industry knowledge
* Skilled in GDS and other booking tools used by CWT

CWT is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, disability, age, or veteran
status.

Primary Location
:
EG-EG-Cairo
Work from home
:
No
Employment type
:
Standard
Job Family
:
Travel Counselor
Scope
:
Country
Travel
:
No
Shift
:
Day Job
Organization
:
TX_Operations_All Countries (Non-GSC)
Job Posting
:
Oct ‎13, ‎2022