Travel Experience Counselor II
- (230000IB)

Purpose of the role:
To provide a comprehensive Business Travel Consultancy to company clients. To
assist in the achievement of short and long term budgeted financial objectives
for the Service Centre Location through operational excellence and customer
care and the achievement of personal targets and objectives set by the
Manager.
Main responsibilities:
* Travel Consultancy
* To gain a thorough understanding of customer's business needs
* To make suggestions and assist with itinerary planning
* To provide suitable solutions to problems and provide assistance to travel junior consultants
* To provide the best possible prices and advise the most suitable product(s)
* To suggest the products of preferred partners and suppliers and increase hotel sales.
* Adhere to and comply with customer Travel Policy
* To be aware of any business, environmental trends or issues that may affect the customer's requirement and address their needs accordingly
* Customer Care
* Provide the highest level of customer care at all times
* Act with courtesy, speed and efficiency to build positive customer relationships
* To be aware of any problems or risks and identify these immediately to the Office Supervisor so that corrective action is taken
* Provide confirmations via CWT Itinerary
* Traveler Services
* To be aware of and adhere to Company procedures, policies, standards and best practices
* To make domestic and international travel arrangements, which include: air, hotel, rail, ground transportation and other travel related travel logistics
* To use standard booking systems within the location use of CWT PNR Express (Amadeus offices)
* To ensure all bookings are queued to Aqua for quality checks
* To attend and participate in all appropriate product training to ensure the best possible advice is given to our customers
* To ensure that telephones, faxes and emails are responded to within the times set in the Location/Client Service Level Agreement
* To continually look for opportunities for refining and improving office efficiency whilst maintaining Company and service standards
* To optimize usage of CRS/ Supplier websites for airline and general information in order to limit calls to Airlines' support
* To optimize usage of HARP for all hotel bookings
* To be able to calculate and process reissues and refunds
* To insert all data necessary for management reports and accounting functions.
* To maintain security of passwords and confidentiality of Company and Customer information
* Correctly log emergency calls received by customers
* To effectively utilize the following CWT products.
* Colleagues
* To maintain a good working relationship with other team members and ensure a good working relationship within the Location and with other areas within the Company
* To assist other team members whenever necessary
* To mentor and monitor performance of less experienced members of the team as instructed by the Office Manager
* Administration
* To follow administration procedures according to Company standards
* Efficient use of CRS queues and Scripts to ensure timely distribution of travel documents
* To inset CRS remarks for bookings made
* To conform to PCI standards

LI-ONSITE

Qualifications

Education & experience
* College degree
* Minimum ‎4 years travel industry experience. Other criteria, such as good performance reviews, business knowledge, positive attitude, and teamwork are essential factors to be a Senior Travel Consultant. (vacancy must exist)
* Good command of the English language: Intermediate level (reading/ writing and speaking)
* Working knowledge of Microsoft Word, effective Internet browsing, MS office outlook
* Good interpersonal skills

Primary Location
:
Cairo
Employment type
:
Standard
Job Family
:
Travel Counselors
Scope
:
Regional
Travel
:
No
Shift
:
Day Job
Organization
:
TX_Operations_All Countries (Non-GSC)
Job Posting
:
Oct ‎19, ‎2023