Job summary
Effectively maintains customer hardware/software. Responsible for delivering
timely and effective repairs to ensure optimal system performance and superior
customer satisfaction.
Main Responsibilities
* Call Flow Design in interaction (ACD, CTI, IVR) for AVAYA and GENESYS
* Responsible for troubleshooting in the area of IT/ACD
* Coordination of the setup of IT-/ACD-workstations (Genesys / Avaya soft clients, hard phones,..)
* Planning and coordination of workplace relocations / business lines
* Documentation (e.g. customer/system specific installations)
* Responsible for ensuring the operational readiness of the IT and ACD networks via monitoring systems and UHDs
* Software distribution / security management (patches, etc.)
* Carrier Service Numbers Management
* System management and backup
* Maintain customer and internal communication
* Ensure quality compliance
* Management and maintenance of communications systems in the call center environment of the region
* Extended fault processing of IT and ACD networks via monitoring systems and UHD, ensuring availability of systems
* Configuration and administration of new business lines / services
* Comply with the ratios/objectives established in the service (KPI, SLA, SolveIT)
* Additional task can be assigned at any time.
Competencies and professional background
Educational Background:
* Bachelor's Degree in Business IT / Computer Studies or Engineering & Management or similar education
* Several years experience in the 1st level unified communication / ACD support in the BPO/call center market
* Certification ITIL V3 Foundation
Professional Skills
* Avaya Certification / Engineer Training; Genesys (Pure Cloud) Certification / Engineer Training or similar education / experiences
* Advanced IT-knowledge
* Social competence and pronounced communication skills
* Independent working style and high commitment
* Comprehensive IT knowledge (PC networks, databases, programming languages, ACD etc.)
Soft Skills:
* Problem Solving: Acts in an entrepreneurial way to solve problems and turns obstacles into opportunities.
* Independent working style and high commitment
* High resilience, time flexibility and willingness to travel
* Structured, process-oriented working method and Strong organizational and analytical skills
* Good written and spoken English
Our vision is loved brands, done sustainably, for a better shared future. We strive to provide innovative excellence in ingredients, design, and marketing. As a Production Worker you will have responsibility for the manufacturing of Coca-Cola products, material handling, shipping, and receiving, fi…
Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO…
Responsible for supporting all billing activities related to telecommunications. Ensures that the telecommunication resources are being well utilized. ##### **Essential Responsibilities and Duties** 1.Assists in evaluating products or services usage and produce monthly bills. 2.Captures call detai…
Responsible for supporting all billing activities related to telecommunications. Ensures that the telecommunication resources are being well utilized. ##### **Essential Responsibilities and Duties** 1.Assists in evaluating products or services usage and produce monthly bills. 2.Captures call detai…
**Date Posted:** 2023-06-01 **Country:** Kuwait **Location:** LOC KWT01:Industrial Shuwaikh 1 **Role:** Junior Technician **Location:** Industrial Shuwaikh 1, Kuwait **Contract type:** Full Time **Build a career with confidence** At Carrier, you 're joining the world leader in healthy, safe, …
Job Summary: Amentum has an opening for a Comsec Repairer in Kuwait. COMSEC Repairer is responsible for troubleshooting and repairs of COMSEC equipment. Essential Duties & Responsibilities: * Troubleshooting and repairs of cryptographic devices and other electronic equipment (e.g. rec…
Assists in installing, maintaining, and repairing networks, mobile devices, telephones, Nurse Call System end points, radios and pagers across KSFH&RC. Minimizes the timespans of service interruptions, increases KSFH&RC productivity, and creates a more satisfied user community in the long run. ####…
**Main Responsibilities** * Compliance with SHE standards for machine condition, no unsafe acts * Actively participate in improvement activities * Compliance with company safety standards and policies * To report accidents, unsafe acts and defective equipment to the supervisor * Follow …
Junior Audio Technician Looking for a Junior Audio Technician knows how to work with sound and speaker With a Basic Salary Of KD 250+. Interested candidates kindly send their CVs to [email protected]
**Job Description:** The Aircraft Technician Junior participates on the helicopter flight line as an assistant to the senior technicians. He follows all procedures in accordance with the OEM documentation: * Flight line activities (before first flight, turn-around, after last flight) * Aircraf…