Job Role / Function
Operations/Expansion
Years of Experience
Unspecified
Career Level
Mid Career / Senior
Gender
Unspecified
Expiry date
30 Nov 2022
Job Description
* Implement new processes, drive strategic initiatives, and budget resources.
* Monitor all operations metrics with solid reporting "Actionable insights.
* Continuous improvements for implemented processes.
* Develop and maintain effective work streams by working with the different internal
* departments.
* Conduct the needed audits and performance reviews.
* Check the Operational Business Continuity plan.
* Review Quality, Training & operations performance standards.
* Ensure that the team implements company values, and objectives and follows all
* policies, regulations and procedures according to COPC standards.
* Support all functions of the business to work together.
* Stay up to date on new trends & operations performance best practices.
* Analyze data to identify areas of improvement in the organization, such as customer
* satisfaction, employee retention rates, or operational costs.
* Find new revenue opportunities within the existing client base.
* Review tasks, responsibilities, objectives and KPIs for the team members that will help
* to fulfill the departmental objectives as well as the corporate objectives.
* Conduct Training sessions, mentoring, and guiding team members in new processes
* according to COPC standards.
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Job Requirements
* Bachelor's degree.
* Level of English: Excellent Level.
* Experience in 5 years minimum
* Excellent verbal & written communication
* Good business acumen
* six sigma green belt is a MUST.
* Certified COPC.
* Strong analytical skills.
* Identify and solve varied business problems
* Advanced knowledge of call center industry (systems, processes, techniques)
* Proficient in Microsoft office.
* Strong coaching and leadership skills,
* Self-motivated, disciplined and organized.
* Able to work under limited supervision and meet the deadlines.
* Ability to meet targets and deadlines while maintaining a professional standard.
Main Responsibilities * Implement new processes, drive strategic initiatives, and budget resources. * Monitoring all operations metrics with solid reporting "Actionable insights. * Continuous improvements for implemented processes. * Develop and maintain effective work streams by working wi…
Job Role / Function **Operations/Expansion** Years of Experience **Unspecified** Career Level **Mid Career / Senior** Gender **Unspecified** Expiry date **23 Feb 2023** Job Description * Implement new processes, drive strategic initiatives, and budget resources. * Monitor all operations met…
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