Job Role / Function
Leisure/Travel/Tourism
Years of Experience
Unspecified
Career Level
Entry Level
Gender
Unspecified
Expiry date
30 Nov 2022
Job Description
* To provide all house guests with consistent standard of telephone and fax services
* To cooperate with administration offices
* To communicate with all in-house and outside guests
* To cooperate and communicate with other hotel's departments as required
* To be aware of company key personal
* To be familiar with all hotel facilities, outlets and all telephone extensions
* To answer all incoming calls promptly and as per hotel standard
* To operate telephones switch board and fax machine
* To check and carry out wake up calls as per hotel standard
* To provide calls to in-house and outside guests
* To take message for houseguests as per hotel standard
* To be discrete as far as hotel guests concerned such as: not to provide information for
* unidentified telephone calls.
* To participate in all basic training presentations pertinent to the hotel's safety, e.g. fire &
* evacuation drill
* To complete telephone vouchers for all telephone calls connected
* To file all documents according to the department filing system
* To maintain all operation equipment and reports any deficiency to the Front Office
* Manager
* To perform related duties and special projects as may be assigned
* To ensure that all working areas are clean and tidy.
* To add all guests requests to the Guest Service Center system and make follow up with
* the concerned departments
* To start the shift wearing the correct uniform and nametag
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