Backup Administrator

Company Description

Re:Sources is the backbone of Publicis Groupe, the world's third-largest
communications group. Formed in ‎1998 as a small team to service a few Publicis
Groupe firms, Re:Sources has grown to ‎4,000+ people servicing a global network
of prestigious advertising, public relations, media, healthcare and digital
marketing agencies. We provide technology solutions and business services
including finance, accounting, legal, benefits, procurement, tax, real estate,
treasury and risk management to help Publicis Groupe agencies do what they do
best: create and innovate for their clients.
In addition to providing essential, everyday services to our agencies,
Re:Sources develops and implements platforms, applications and tools to
enhance productivity, encourage collaboration and enable professional and
personal development. We continually transform to keep pace with our ever-
changing communications industry and thrive on a spirit of innovation felt
around the globe. With our support, Publicis Groupe agencies continue to
create and deliver award-winning campaigns for their clients.

Job Description

Position Summary:
As a member of the Global Backup Team, the Backup Administrator is involved in
running day-to-day operations and in supporting global backup solutions.
Supporting your colleagues, performing proactive daily backup administration
tasks, restoration of data when required, and effective communication with
different global teams
Responsibilities:
* Installation, configuration, and administration of backup environment.
* Manage all scheduled backups and the day-to-day process of off-siting/collection of tape media with 3rd parties (e.g. Iron Mountain) as well as loading and unloading of tapes.
* Manage brand data restoration and archiving requests as they are assigned as quickly as possible with regard to the service level agreement (SLA).
* Proactive detection, troubleshooting and resolution of backup system issues.
* Ensure backups under your control are documented and documentation is maintained and reflects changes.
* Implement sustainable solutions that will permanently solve the cause of the backup & archive incidents. Do the root cause analysis.
* Be compliant with the ITIL processes in place (Incident, Problem, Patch, Change, Release, and deployment).
* Develop a good working relationship with peers across the organization and work closely with the various IT functions in the Regions.
* Adapt working hours to fit agreed business requirements.
* On-call availability, occasional overtime, and weekend work.

Qualifications
* Ability to conduct research into backup and archive issues as required.
* Effectively prioritize tasks in a high-pressure environment.
* Proven analytical and problem-solving abilities.
* Written and spoken English.
* Good interpersonal skills.
* Highly self-motivated and directed, with keen attention to detail.
* Veeam Backup and Replication
* NetBackup ‎8.xx, ‎9.xx
* Linux / Windows / Active Directory
* Azure understanding
* Tape Library knowledge