Job Description Summary

The Service Business Operations Leader will drive Business Processes and own
the wing-to-wing P&L for GE Healthcare Services, North East Africa region.
He/she will work cross-functionally to drive first class service contract
process execution, data accuracy, billing excellence and P&L productivity.

Job Description

Key responsibilities:
* Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
* Lead the team in ensuring timely and accurate billing of customers for contract and non-contract services
* Manage data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
* Drive Service End of Life processes
* Work with local and regional teams to identify, execute and monitor P&L productivity initiatives
* Provide analytical and operational reporting to drive execution of revenues and costs
* Support Finance team during month, quarter and year-end financial closing
* Manage and develop a team of Business Operations Specialists
* Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
* Follow the GE Healthcare Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issues.
* Ensure compliance with regulatory requirements
Qualifications/ Requirements:
* Bachelor's Degree in Business or related field of study
* Minimum ‎5 years of progressive work experience in a business environment
* Experience in team management
* Demonstrated ability to challenge the status quo and drive process improvement
* Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
* Excellent verbal and written communication skills
* Strong interpersonal skills

Additional Information

Relocation Assistance Provided: No