The UC PM, as part of ESC service Transition team, is an empowered project
management role with full end-to-end responsibility to deliver and control
results, time, resources and quality for all Voice and Video orders which
include Contact Center, Audio Conference, FCC, Business Talk VOIP, B2GasS,
BTOI, LVS, OVP and telepresence.
Once the Projects/orders are signed, the UC PM is accountable for:
* Checking the Scope of the Request and validate the prerequisites
* Make sure the design is Validated and reviewed
* Coordinating the delivery chain (including NS chain for Business Talk over IP)
* Ask for the required resources
* Follow up the HW ordering and delivery
* Requesting configuration tasks
* Arrange for Acceptance Tests, Customer AT and Go lives if any
* Configuring directly Orange gatekeeper for the standard Orders
* Supervising SAT, setting-up the RFS and sending the SCN to the customer
* Handing over to operations
* Communicating the Voice orders progress towards the customer
Must have:
* B.Sc. Engineering, Telecommunications or Computer Science
* Minimum 5 years of experience in the fields of Telecommunication and Networking
* Strong knowledge of project management methodology ( PMP or Prince 2 Certificate is a big plus )
* Agile Mindset
* Synergy PM Awareness
* Customer Service and Telecommunications experience, highly desirable
* Customer centric oriented
* Flexibility to work with different cultures and hours, team player , communication, Leadership skills, Prioritization and Balance
* Very well organized and have time management skills as well as Organization and planning
* Very good knowledge of Voice Services and Protocols as well as LAN and WAN solutions
* Fluent in English
* French is not Mandatory but it's a plus
The role of the UC PM is to lead a single large project, or numbers of voice
or Video orders and to take responsibility for the achievement of the agreed
goals and objectives. He/she should have a strong understanding of their
customers' industry, as well as a broad understanding of the Voice
capabilities and products provided by Orange Business Services.
The UC PM is accountable for managing all functions acting in the Quote To
Bill chain, and is mostly involved at the early stages in the process (in the
internal Service Transition kick-off meeting and in the customer kick-off
meeting) to set properly the target delivery Date.
Customer Services & Operations
Regular
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