1. To provide a professional first managerial point of contact for the
customer .
2. Diagnose fault-related cases by effectively utilizing software diagnostics
and other network/product utility programs.
3. Provide updates as needed to the customer in order to meet performance
objectives.
4. To ensure cases are allocated to the most appropriate 'next step' as part
of the case flow process.
5. To perform managerial escalations in line with company procedure.
6. To monitor systems and deal with alerts and events as appropriate.
7. To guide and coach team members to meet performance objectives
8. Document all troubleshooting and a case management actions via the
electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to
resolve where possible, customer faults .
10. to provide day to day guidance to the team
7. To guide and coach team members to meet performance objectives
8. Document all troubleshooting and a case management actions via the
electronic case management system.
9. To conduct initial diagnostics and undertake basic fault diagnostics to
resolve where possible, customer faults .
10. to provide day to day guidance to the team
Customer Services & Operations
Regular
* provide professional technical support for all Voice issues received * provide updates to the customer as needed to meet performance objectives * perform technical and management escalation in line with the company policy * ensure cases are allocated to the most appropriate next level/organ…
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##### **ص احب المشروع** ##### **Saleh A.** **** * كاتب ## **ت فاصيل المشروع ** نحن بحاجة إلى معلقين صوت للعمل معنا على المدى الطويل، لتسجيل تعليق صوتي عالي الجودة بصوت طبيعي جميل مفهوم باللغة العربية الفصحى لملخصات كتب متنوعة، مدة التعليق الصوتي تتراوح من 15 إلى 20 دقيقة قراءة. ضع عرضك \- السعر ل…