Guest Experience & Recognition Manager

Four Seasons can offer what many hospitality professionals dream of – a chance
to define a life-long career with global potential and a real sense of pride
in work well done.

In line with our plans for future growth, we have faith in our staff levels in
keeping with our exceptional staff-to-guest ratios. We believe that attitude
counts as much as skill. As a result, Four Seasons hires motivated people who
we train to perform superbly, while we craft an environment where they can
flourish.

Ultimately, our culture breeds success, and rewards it in many different ways.

Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel
experience through continual innovation and the highest standards of
hospitality. From elegant surroundings of the finest quality, to caring,
highly personalized ‎24-hour service, Four Seasons embodies a true home away
from home for those who know and appreciate the best. The deeply instilled
Four Seasons culture personifies by its employees - people who share a single
focus and encourage to offer phenomenal service.

We seek the creative talents that are well-mannered, visionary, and passionate
and having a deep understanding of the hospitality concept.

We are currently looking for

Guest Experience Manager

Responsibilities

Handle guest interactions with the highest level of hospitality and
professionalism, accommodating special requests whenever possible, resolivng
guest issues and assisting with guest inquires as required.

Seek out opportunities for guest-centric experiences in all outlets of the
hotel and assists hotel outlets in putting processes in place to ensure that
these opportunities are executed by all employees.

Assist customers in all inquiries in connection with hotel services, hours of
operations, key hotel personnel, in-house events, directions, etc.

Respond to all guest requests in an accurate and timely manner making
recommendations based on local knowledge and hotel practices

Communicate with team members to ensure the highest level of personalized
service

Communicates and liaise closely with Front Office, Concierge, In Room Dining,
Housekeeping and various other departements to ensure follow up on any special
problems, guest requests (to include amenities, room set ups, preregistration
etc.

Review daily arrivals to ensure proper handing of VIP and Special Attention
guests and be able to discuss in the morning meetings.

Coordinate correspondence with guests pre and post stay

Assist hotel outlets in putting processes in place to ensure that these
opportunities are executed by all employees

Qualifications and Skills

Strong managerial skills are essential, with outstanding demonstrated coaching
and development skills.

Minimum three years experience in Guest Services or related work, previous
supervisory or lead experience is preferred.

Excellent personal presentation and interpersonal skills

Knowledgeable about the local area, have a high degree of patience and work
with discretion

Reading, writing and oral fluency in both Arabic & English language
(additional language a plus)

Successful candiates will be a willing tea player, comfortable with electronic
systems and will to accept assignments on a needed basis in order to promote
teamwork. Flexibility to work early mornings. evenings, weekends and holidays.

Exceptional organizational skills, attention to detail, problem solving
abilities and the ability to manage several demanding tasks in a consistently
busy environment.

Since

Fortune

Magazine

named

Four

Seasons

Corporate

in

‎1998

as

one

of

the

‎100

best

companies

to

work

in. Having trouble searching for meaningful benefits? We

would

like

to

offer

our

employees

competitive

benefits:
Career advancement opportunities

Strong culture

Best-in-industry training

Luxury environment in magnificent locations worldwide

Competitive salaries

Complimentary stays at FS properties (based on availability), with discounted
meals

Dental and medical/disability/life insurance

Retirement benefits/pension

Employee service awards

Annual employee party/social and sporting events

Complimentary meals in dedicated employee restaurants

Learn more about what it is like to work at Four Seasons - visit us:

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!