At Your Service Agent

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Job Number ‎22131838
Job Category Rooms & Guest Services Operations
Location Marriott Mena House Cairo, ‎6 Pyramids Road, Cairo, Egypt, Egypt
VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management


POSITION SUMMARY


Answer, record, and process all guest requests, questions, or concerns via
telephone, email, chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and connecting and
directing calls to the appropriate extension. Receive, record, and relay
messages accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson, Housekeeping), and
follow up with guest to ensure their request has been resolved to their
satisfaction. Provide information to guests about room features, property
amenities, and local areas of interest. May process room service orders,
answer questions on menu selection and record transactions in point-of-sale
system. Assist guests with accessing internet and guestroom entertainment.


Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards, anticipate and address guests' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift, carry, push,
pull, and place objects weighing less than or equal to ‎10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.


Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.


Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.


JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.

ملخص الوظيفة

  • المُعلن : Marriott International, Inc
  • تاريخ الإعلان : 05/08/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

القاهرة
09/06/2022

**Fecha de publicaci on** Jun 08, 2022 **N umero de Empleo** 22095623 **Categor ia de Empleo** Rooms & Guest Services Operations **Ubicaci on** Le Meridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VER EN MAPA **Marca** Le M eridien **Horario** Full-Time **¿ Reubic…

القاهرة
09/06/2022

**İ lan Tarihi** Jun 08, 2022 **İ ş Numarası** 22095623 **İ ş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Le M eridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt HARİTADA GÖRÜNTÜLE **Marka** Le M eridien **Ç izelge** Full-Time **Konum de ğişikliği mi…

القاهرة
06/05/2022

**ว ันที่ประกาศ** May 05, 2022 **ห มายเลขงาน** 22073420 **ป ระเภทของงาน** Rooms & Guest Services Operations **ส ถานที่** Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City, Cairo, Egypt, Egypt ดูบนแผนที่ **แ บรนด์** Renaissance Hotels **ต ารางการทำงาน** Full-Time **โ ยกย้ายใช่หรือไม่*…

القاهرة
16/07/2022

**Fecha de publicaci on** Feb 05, 2021 **N umero de Empleo** 21008037 **Categor ia de Empleo** Rooms & Guest Services Operations **Ubicaci on** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VER EN MAPA **Marca** St. Regis Hotels & Resorts **Horario** Full-Time …

القاهرة
25/11/2022

**N º do Cargo** 22204319 **Categoria de emprego** Rooms & Guest Services Operations **Local** JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt VER NO MAPA **Hor ario** Full-Time **Localiza çao remota?** N **Remanejamento?** N **Tipo de cargo** Non-Mana…

القاهرة
25/11/2022

**ห มายเลขงาน** 22204319 **ป ระเภทของงาน** Rooms & Guest Services Operations **ส ถานที่** JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt ดูบนแผนที่ **ต ารางการทำงาน** Full-Time **พ ักอยู่ในพื้นที่ห่างไกลหรือไม่** N **โ ยกย้ายใช่หรือไม่** N **ป ระเภทตำแหน่ง** Non-Ma…

القاهرة
02/06/2023

**Job Number** 23100790 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **P…

القاهرة
10/05/2023

**Job Number** 23086082 **Job Category** Rooms & Guest Services Operations **Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Managem…

القاهرة
10/05/2023

**N º do Cargo** 23086082 **Categoria de emprego** Rooms & Guest Services Operations **Local** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VER NO MAPA **Hor ario** Full-Time **Localiza çao remota?** N **Remanejamento?** N **Tipo de cargo*…

القاهرة
20/07/2022

**İ ş Numarası** 22123268 **İ ş Kategorisi** Rooms & Guest Services Operations **Lokasyon** JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt HAR İTADA GÖRÜNTÜLE **Ç izelge** Full-Time **Uzakta m ı bulundu?** N **Konum de ğişikliği mi?** N **Pozisyon T ur…

Language: English