IT Support 1

Date: ‎24-Jun-‎2022
Location: Cairo, Middle East and North Africa, EG
Company: British Council
The British Council builds connections, understanding and trust between people
in the UK and other countries through arts and culture, education and the
English language.

We work in two ways - directly with individuals to transform their lives, and
with governments and partners to make a bigger difference for the longer term,
creating benefit for millions of people all over the world. We help young
people to gain the skills, confidence and connections they are looking for to
realise their potential and to participate in strong and inclusive
communities. We support them to learn English, to get a high-quality education
and to gain internationally recognised qualifications. Our work in arts and
culture stimulates creative expression and exchange and nurtures creative
enterprise. We connect the best of the UK with the world and the best of the
world with the UK.

These connections lead to an understanding of each other's strengths and of
the challenges and values that we share. This builds trust between people in
the UK and other nations which endures even when official relations may be
strained. We work on the ground in more than ‎100 countries. In ‎2019-‎20 we
connected with ‎80 million people directly and with ‎791 million overall,
including online and through our broadcasts and publications.
Role Purpose:

To provide the IT support to BC staff in order to ensure that the IT services
meet operational needs, corporate standards and service level agreements.

Main Accountabilities:

Computers, servers, and infrastructure:

• Provide help desk support for BC staff (hardware, software, and peripherals).


• Troubleshoot network connectivity problems.


• Maintain wiring of users desks and organizing cables of network cabinets


• Apply a regular cleaning plan of IT devices.


• Install and maintain computers, IPhones, and other IT peripherals.


• Provide the basic troubleshooting of incidents and report to IT officers.


• Rebuild computers with the approved images of windows and applications


• Manage the issuance of ID access cards.

Inventory system:

• Maintain the inventory system updated and keep tracking of items input and output.


• Report the stock status of consumables and spare devices to IT officers.

Procurement:

• Provide technical specifications of IT items.


• Follow up the paper cycle of procurement to ensure that the good is received and payment is settled.


• Test new purchased items or repaired items.

Global Service Desk ''GSD'', and Service-Now:

• Respond, update, and track incident assigned througn Service-Now Web application.


• Guide the users report incidents to GSD as the first-line supoort provider.

Meeting rooms and reception screens:

• Perform regular check on IT devices and services inside each meeting rooms.


• Maintain screen cables and connectivity.

Teaching Center support:

• Ensure the projectors, Interactive White Board (IWB), and othe IT equipment in the classrooms are operational for the teaching staff.


• Contribute in the dedicated IT support provided the Teaching Center staffroom and classrooms according to a shift based schedule.

Compliance:

• Support the IT Officer to make sure that the Council's IT policies and standards are adhered to.


• Assist with the repair and disposal of computer equipment and storage of spares in line with Council standards

About You (essential requirements for the role):

• University degree or equivalent in: IT, computer science, Technology, or communication


• English at Proficiency Level B1


• Fluent written and spoken Arabic


• At least ‎2 years of IT experience.


• Network cabling and devices


• Help desk.


• Windows ‎10

Desirable requirements for the role:

• ITIL V3 Foundation


• Server administration


• Windows ‎11


• Audio-visual systems


• CCNA Certification


• MCSA ‎2008 Certification

Further Information:

• Role: IT Support/Assistant


• Number of positions: ‎1


• Pay Band: BRC-2J


• Location: Egypt


• Contract type: Fixed Term Contract-Local (1Year)


• Closing date: 6th July ‎2022 (‎23:59 Gulf Standard Time)


• Salary: EGP ‎4,600.‎76


• Other: This role is open to candidates who are having right to work in located in Egypt.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.