Technical Support Engineer1 (Connectrix Team)
Delivering technology for a changing world calls for a flexible workforce.
Join us to do the best work of your career and make a profound social impact
as aTechnical Support Engineeron ourPrimary Storageteam inCork.
Key Responsibilities
*
Supporting Dell Connectivity products for DELL customers across Globe
* Primary responsibilities include remote technical support for FC SAN products such as Brocade, Cisco fabric switches & DELL IP Switches
* Troubleshooting and simulating the problems in lab and providing solutions to customer
* Technical support includes voice call/dial in and troubleshooting remotely
* Day to day activities include Connectrix break-fix issues, analyzing configuration issues, coordinating with engineering, collaborating with other product support teams
* Troubleshoot the issue and provide solution to the customer
* Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from DELL Customers, Customer Engineers, or remote maintenance calls and Web Support Calls
* Candidates should demonstrate specific knowledge of DELL products Exhibit a positive attitude to customers and other employees
* Ability to support and communicate with customers over the phone or preferred communication method by customer
* Flexible to work in 24/7 shifts (Rotation Shifts)
* Work on customer issue remotely via phone/email/chat/WebEx
Essential Requirements
* Experience on FC Switches Brocade, Cisco & SAN management
* Working knowledge of TCP/IP, iSCSI and Fiber channel protocols
* Troubleshooting (fix issues related to advanced configuration on Switches (Brocade & Cisco)
* Experience in NAS/ SAN storage would be an added advantage
* Knowledge on host operating systems like Solaris, HP-Unix, AIX and windows
* Strong knowledge on fibre channel basics
* Strong customer service skills to address issues/escalations
* Excellent analytical, troubleshooting and problem solving skills
* In-depth knowledge on Fabric switches will be added advantage
* Good working knowledge of IP, iSCSI and fibre channel protocols
* Knowledge on replication technologies
* Ability to make effective decisions dealing with product and customer issues
* Exhibit a positive attitude towards customers, other employees and be a great team player
* Excellent oral & written communication skills
* Proficiency in hardware, software and/or operating system environments
* Should be willing to work in shifts (24/7 environment)
* Strong communication skills.
Desirable Requirements(Any of the following will be beneficial)
* FC Switches Brocade, Cisco & SAN
* TCP/IP,iSCSI,and Fiber channel protocols
* Troubleshooting
* NAS/SAN storage
* Host operating systems like Solaris, HP-Unix,AIX,andWindows
* RAID
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and individuals build their digital future and transform how they work, live
and play--providing customers with the industry's broadest and most innovative
technology and services portfolio. We value our customers, winning together,
innovation,resultsand integrity. Grow your career with a highly competitive
salary, bonus programs, world-class benefits and unparalleled learning and
development opportunities-- all at a company that is proud to be diverse and
inclusive. Learn more on how we are closing the diversitygaphere.
Closing date:Apply Today!
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employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
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Status, sexual orientation, gender identity and/or expression, marital, civil
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