YOUR ROLE

Manage, monitor, and develop service operations teams through supervising and
coaching group of engineers as well as monitoring technician's whole
performance, follow the day by day field operations for achieving the
objectives, achieve the operational KPIs, the sales target and develop people,
support in growing the business in organic way, develop step by step world
class ownership business model in field operations
ACCOUNTABILITIES
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Operate service operations by executing sector strategies through developing
objectives and plans as well as monitoring plans' implementation.
* Operate service operations by developing service procedures and instructions then communicating them with all team members
* Operate service operations by developing operations budget and monitoring the financial performance to assure maintaining the developed budget
* Operate service operations by developing periodic reports and presentations as well as communicating team needs
* Monitor and develop service operations managers by developing performance development plan and following up required actions status
* Monitor and develop service operations managers by improving their performance through coaching and following up the various KPIs
* Monitor and develop service operations managers by developing their management skills and behavior through monitoring daily operations
* Manage and develop service operations by developing overall service performance and enhancing cross-functional relations
* Manage and develop service operations by enhancing customer satisfaction and response time and feedback accuracy
* Execute operations projects by initiating new projects and contributing in the running projects

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