Sales Cap Associate

Auto req ID: 279620BR

Job Description

• To ensure all customer orders are received, collated & processed through the system/SAP in line with SLA & KPI's.


• Download MT / Distributor customer orders and input into the Handheld / Backoffice system


• Coordinate with finance team for applying credit checks against received orders


• Track & keep a check on credit customers' credit limit (e.g. M&P) to ensure smooth dispatches


• Update and report on a daily basis the daily & pending orders reports to stakeholders


• Ensure that all required parameters of sales orders are accurate in the system without error


• Receive order-related errors communication from stakeholders and remove those errors ASAP


• Ensure that all customer orders are made in an efficient manner in close coordination with Commercial Accounting and FG Warehouse while ensuring compliance with PepsiCo policies.


• Maintain good, professional relationships with all the customers, both internal and external and handle all customer queries in an efficient manner.


• Follow up to ensure Finance team sets up new Customers in the system promptly


• Monitor sales do not exceed customers' credit limits unless authorized; Execute approval process in case of any requirement to extend customer credit for sales resumption


• Daily follow-up with Accounts Receivable to ensure timely input of dispute cases and claim rebate management


• Consolidate monthly sales target at route level for each region and communicate to control/payroll


• Address any customer inquiries, and escalate to Supervisor as needed


• Update Cluster regional Sales leads on the status of orders and seek guidance on any issues as needed


• Perform cancellation and consolidation of sales orders as and when required (Normally once per month)


• Prepare weekly S&OE, Monthly supply review & S&OP meeting input decks for SC/Sales directors & LD&T/Sales Managers detailing service levels performance & customer stockouts as per need


• Ensure daily, weekly, and monthly service reporting as per SLA and customer requirements (IMBP, CCDP, Belt wise tracking, daily ordering, priority compliance etc.)


• Track & report KPIs like OTIF, Order fill rate, customer fill rate, primary & secondary sales tracking etc.


• Receive, consolidate, investigate & respond to customer abnormalities raised after coordinating with BU CS manager/logistics manager to prepare transporter/customer adjustment report & adjust in the system after approvals as per SLA.


• Resolve customer billing inquiries & provide product delivery tracking to customers


• Prepare & conduct an online customer satisfaction survey (at least twice a year or as per business need), do analysis, and share reports with stakeholders


• Regularly update sales ordering form as per SKU addition/deletion/pricing update etc. and share with customers


• Other Ad-Hoc reporting as directed by Supervisor

Qualifications/Requirements

• Degree in Business Commerce /Business management, SC or equivalent


• Builds robust and successful working relationships, specialized in customer relationship management


• Strong written and verbal communication skills


• Excellent organization and prioritization skills


• Proactive, responsive and results-driven with good listening skills


• Highly proficient in Microsoft Office programs, SAP, etc.


• Excellent analytical & problem-solving skills
  Relocation Eligible: Not Eligible for Relocation
  Job Type: Regular