Job Title

Customer Service Support Officer - Fixed-Term

Job Description

Philips is a global leader in health technology, committed to improving
billions of lives worldwide and striving to make the world healthier and more
sustainable through innovation. Driven by the vision of a better tomorrow.
But it 's not just what we do, it's who we are. We are ‎80,000, wonderfully
unique individuals, with two things in common. An unwavering sense of purpose
and a relentless determination to deliver on our customers' needs. It's what
inspires us to create meaningful solutions - the kind that make a real
difference - when it matters most.
The world and our customers' needs are changing faster than ever before and
while we are proud of what we do already, we know we can do more. That's why
we need you, to help us tackle increasingly complex challenges posed by ever
evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips ' purpose has
never been more relevant. So whatever your role, if you share our passion for
helping others, you'll be working towards creating a better and fairer future
for all.
You are responsible for
* Answer customer calls and register them in the service management system
* Manage the progress of the customer call and escalate if service levels are in danger
* Create a T &M quote based on requested services from a customer
* Get T&M quote approved by District Operations Manager, Team Lead or Account Manager CS
* Send the approved T&M quote to the customer
* Manage work in progress by reviewing the status of all service work orders and take appropriate actions to push service work orders to the next status
* Review the service work order when it has the status confirmed
* Settle cost against FSE work center and create a time & material Invoice
* Settle cost against a contract or warranty and discuss issues with the involved FSE's and the Team Lead Field Services (or Services Delivery Manager) in the district
You are a part of
An organization with an incredible diversity of nationalities, skills,
backgrounds, functions and challenges. At Philips we have opportunities for
graduates as well as experienced professionals in everything from applied
research to marketing and sales in over ‎100 countries. We 're a fascinating
company to be part of, with a strong emphasis on cultural awareness, mutual
understanding and out-of-the-box thinking..
To succeed in this role, you 'll need a customer-first attitude and the
following
* Vocational level education or Bachelor's degree
* ‎2-‎3 years of professional experience in Customer Services or Customer relations
* Collaborative approach, able to work with multiple stakeholders
* Strong organization skills
* Good customer service and communication skills would be welcome
* Fluent in English, verbal and written in addition to local language
In return, we offer you
A meaningful career, with new challenges in our dynamic organization, working
in an encouraging multinational and multicultural environment. We are happy to
provide you with this opportunity to work with new technologies. You will be
surrounded by passionate and committed, colleagues who share your ambition to
create outstanding customer experiences. Your work will be ambitious and full
of opportunities for growth. Variety and challenge will be part of your daily
routines.
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to
deliver great outcomes for our people and our customers. We are embracing an
approach wherein we spend more time together than apart - which for full-time
employees translates to an average of at least ‎3 days working from the office
and up to ‎2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and
home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in ‎3 ways:
We believe in the importance of impactful collaboration: There's a certain
energy when everyone 's in the same room that can heighten idea generation and
creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary
according to task and team schedules. Flexibility isn 't office or online, it
means choosing the space that works best for you, your teams and our customers
on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed
to support our well-being, offer career advancement opportunities, and enable
us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It 's a calling to create a healthier
society through meaningful work, focused on innovative, customer-first health
technology solutions. Help us improve the health and well-being of billions of
people, every year. Ultimately creating a career that no one could have
planned for. Even you.

LI-EU