Airport Services Duty Supervisor- Cairo (CAI)

We are pleased to announce an incredibly exciting opportunity to join our
Airport Operations team in Cairo, Egypt as Airport Services Duty Supervisor.
Job Purpose
Supervise and control flight-handling activities such as Flight Editing,
Check-in, Transfers, and Boarding, etc., in order to ensure a high service
standard. Achieve optimum customer satisfaction and on-time departure of
flights. Excellent skill to deal with flight delays, disruptions, denied
boarding etc. Deputize Airport Services Duty Officer and/or Airport
Representative.
Accountabilities
* Acts as a Station coordinator in liaison with GHA and QR Department. Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
* Ensures the progress towards on-time flight closure and passenger boarding Supervises airport team in achieving on-time performance.
* Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure. Works with all departments to ensure on-time performance.
* Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents. Ensures efficient use of manpower during duty period.
* Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads etc. Ensures all departments are aware of operational messages and requirements
* Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities. Ensures passengers are provided with full support during any disruption on his shift.
* Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
* Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to
your potential and the impact you can make. You'll find infinite opportunities
to grow and work on the biggest, most rewarding challenges that will build
your skills and experience. You have the chance to be a part of our future,
and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what's never been done before.
Together, everything is possible
Qualifications
Qualifications
* Bachelors Degree or equivalent
* Fluent in English both written and spoken
* Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
* High computer literacy
* ‎5 years of job-related experience required
* Should have the legal rights to live and work in Egypt
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across ‎12
different businesses coming together as one. We've grown fast, broken records
and set trends that others follow. We don't slow down by the fear of failure.
Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating
behind the scenes, every person contributes to our proud story. A story of
spectacular growth and determination. Now is the time to bring your best ideas
and passion to a place where your ambition will know no boundaries, and be
part of a truly global community.