Airport Services Duty Officer - Cairo, Egypt

We are recruiting for an Airport Services Duty Officer based in Cairo, Egypt.
In this role, you will supervise and control flight-handling activities such
as flight editing, check-in, transfers and boarding, in order to ensure a high
service standard. You will achieve optimum customer satisfaction and on-time
department of flights. You will also have overall control of the shift as a
direct representative of the Airport Services Manager. You will also ensure
punctuality and safety of all Qatar Airways operations.
Specific accountabilities include:
* Ensuring that passenger and aircraft handling practices conform to the safety and security standards
* Ensuring that all QR aircraft handling standards are met on a shift basis
* Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
* Ensuring proper allocation of manpower and resources in the airport operations
* Completing checks to ensure adequate standards are maintained
* Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
* Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to
your potential and the impact you can make. You'll find infinite opportunities
to grow and work on the biggest, most rewarding challenges that will build
your skills and experience. You have the chance to be a part of our future,
and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what's never been done before.
Together, everything is possible
Qualifications
The successful candidate will have the following qualifications and skills:
* Right to live and work in Egypt.
* Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
* Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
* Excellent customer focus and service delivery
* Strong ramp operation experience and knowledge.
* Strong background in Airport or GHA Operations
* Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
* The ability of speaking bo
th
Arabic and English fluently
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across ‎12
different businesses coming together as one. We've grown fast, broken records
and set trends that others follow. We don't slow down by the fear of failure.
Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating
behind the scenes, every person contributes to our proud story. A story of
spectacular growth and determination. Now is the time to bring your best ideas
and passion to a place where your ambition will know no boundaries, and be
part of a truly global community.

How to apply
If you have what it takes to be part of our ‎5-star team, please take the first
step and apply now by uploading your CV and completing the online application.