Principal AppsDBA Support Engineer - Oracle Advanced Customer Services

Principal AppsDBA Support Engineer - Oracle Advanced Customer
Services-220002R1

Applicants are required to read, write, and speak the following languages
: English, Spanish, Arabic, French, German
Preferred Qualifications

Advanced Customer Services is a global organization within Oracle, providing
tailored mission-critical support services to customers with complex IT
requirements. We provide customized, proactive solutions for all Oracle
applications and technologies: Sun Servers and Storage, Database, Middleware
and Applications.

Highly skilled Advanced Services Engineers (ASE) provide support in the
continuous operational improvement of Oracle environments. ASEs do this by
leveraging Oracle's support-based intellectual property and customers'
experiences throughout their involvement with Oracle's technologies.

Our goal is for every customer to gain ever-more value from their Oracle
Solutions by helping them make well informed decisions regarding the
implementation; management and use of Oracle technologies.

ACS Senior Support Engineer
- Applications DBA expert

CORE ACTIVITIES AND RESPONSIBILITIES:

A highly experienced Senior Oracle Applications DBA with deep technical
expertise in installing, configuring, upgrading, migrating and managing large
production builds of Oracle Applications and EBS Suite of Products. Ideally
should have ‎6-‎10 years of hands-on experience as an Apps DBA managing
production environments. Strong in Oracle Applications performance tuning and
troubleshooting middleware stack components.

Responsibilities
* Works at customer site in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12, Oracle MW components (Web Logic, OID, etc..)
* Works with support to resolve Customers SRs.
* Conduct knowledge transfer sessions both within the Oracle team and to end users.
* Work closely with the functional team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
* Ensures that new services are appropriately captured and put in ACS corporate repository
* Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified Supply Chain area.
Technical Qualifications
* Highly experienced in the implementation, configuration, maintenance, troubleshooting and Upgrade of Oracle Applications R12.
* Proven exposure of installation of Oracle Application R12.‎1 & R12.‎2 on Enterprise Linux production environments.
* Experienced in installation and managing middleware components like Oracle WebLogic server, OID etc.
* Good Conceptual knowledge of Oracle RDBMS internals, Backup & Recovery using RMAN, performance tuning, logical and physical design of database.
* Experience working in an enterprise environment and supporting critical production databases and applications.
* Experience in installing, configuring, upgrading and administering different versions of Oracle Database.
* Strong experience working as an Oracle Applications DBA in ‎12.x versions. Solid understanding of the product architecture and ability to analyze and solve issues across multiple layers of the stack.
* Exposure to RAC and ASM Administration.
* Must have the ability to upgrade and migrate databases from one platform to another using various tools like Oracle Data Pump, RMAN and TTS/XTTX and execute migrations using such tools.
* Hands-on experience with Oracle Enterprise Manager.
* Must be familiar with day-to-day operations such as monitoring, performance tuning and making recommendations after generating AWR and ADDR reports.
* Troubleshooting memory related errors with Oracle 12c and Patching with RAC and Non RAC.
* Provide support for Oracle database environments that include problem identification, reporting, tracking, analysis, and resolution.
* Strong shell scripting knowledge.
* Good knowledge of PL/SQL.
* Experience in working with Oracle Applications & Databases running on Oracle Cloud platform.
* Experience in migrating on premise databases to Oracle Cloud.
* Basic software networking skills.
Other Qualifications:
* Strong English written/verbal communications
* Self-motivated individual who works well in a team environment.
* Willingness to work in shifts & weekends as required.
* Willingness to travel in the region (MEA) and work out of client locations.
* Willingness to provide on-call support on a ‎24/‎7 basis when needed.
* Experience in working as part of Global/ Matrixed/ Remote teams.
* Self-driven, ability to work under minimal supervision.
* Excellent Analytical skills.

Experience :
Minimum ‎6 years+ of overall experience in relevant technical roles.

Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as, technical questions
regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of
the problem-solving/avoidance team and be highly skilled in solving extremely
complex (often previously unknown), critical customer issues. Performing the
assigned duties with a high level of autonomy and reporting to management on
customer status and technical matters on a regular basis, you will be expected
to work with very limited guidance from management. Further, the Advisory
Systems Engineer is sought by customers and Oracle employees to provide expert
technical advice.

Leading contributor individually and as a team member, providing direction and
mentoring to others. Work is non-routine and very complex, involving the
application of advanced technical/business skills in area of specialization.
Because of substantial customer interfacing, a demonstrated ability to work
with customers on an independent basis with exceptional communication skills,
while consistently achieving the absolute highest levels of customer
satisfaction. Both a Bachelors and Masters degree in Computer Science,
Engineering or equivalent experience ‎8 years related experience prior to
taking this position. In addition, experience with Oracle*s core products,
applications, and tools.

As part of Oracle's employment process candidates will be required to
successfully complete a pre-employment screening process. This will involve
identity and employment verification, professional references, education
verification and professional qualifications and memberships (if
applicable).
Job : Support
Location : EG-EG,Egypt-Cairo
Job Type : Regular Employee Hire
Organization : Oracle