Oracle Advanced Customer Services - Services Solutions Architect (Presales
-Egypt)-22000CFU
Applicants are required to read, write, and speak the following languages
: English, Arabic
Preferred Qualifications
Background:
Advanced Customer Support (ACS) is a business unit within Oracle that
establishes long-term service relationships with many of Oracle's largest
customers. ACS Service Solution Architects are focussed on supporting ACS's
continued growth in leading edge, large scale and complex service requirements
for Oracle cloud, on-premises and hybrid engagements.
ACS Service Solution Architects have a proven track record in successful
delivery of IT services for mission critical environments in major
organisations. In addition to a specialisation in the area of cloud, they
possess extensive, broad-based expertise in the area of mission critical
production operations, support and managed services. They have proven
experience in industry standard service management and project management best
practices.
In addition to extensive broad based experience of IT services and
technologies, each individual Service Solution Architect has deep expertise in
specific services & technology areas, and acts as the subject-matter lead in
those areas within the team.
All ACS Service Solution Architects have extremely strong customer facing
presentation and interaction skills, are capable of engaging at senior
management and C-level, articulating service and technology solutions in terms
of business value and risk.
SCOPE:
* Location: Cairo, Egypt
* Geographic area of responsibility: Middle East and Africa (MEA). The main area of focus is East Africa, however, could be assigned to support Sales across MEA
* Reports to: MEA Services Solutions Architect Director
* Languages: Fluent spoken and written English and Arabic language capability required
* Customer facing
* Has no direct reports, but often leads and/or guides the activities of virtual teams to build service solution propositions for customers
* Works with multiple customers across all sectors/countries in the ACS MEA region, in collaboration with Oracle ACS and Oracle cross-line-of-business (xLoB) teams
* Works on services related opportunities across the entire lifecycle of all Oracle cloud and on-premises products. ACS opportunities typically involve extensive Oracle xLoB collaboration, and require the ACS Service Solution Architect to work within xLoB teams covering Oracle product and services requirements across design, deployment, migration, operations/management and support
* Works with the local ACS Sales and xLoB teams to:
* Identify, build and win leading edge/large scale services opportunities across existing and new Oracle ACS customers
* Build and articulate compelling ACS service solutions for each opportunity that address identified customer business needs
* Ensure the service requirements, risks and costs associated with each ACS service proposition are fully understood and addressed
* Provide subject matter expert input into contract and commercial documentation and negotiation
* Assist in closing opportunities in a timely fashion
* Assist ACS to achieve its growth targets and strategic initiatives
* Work with appropriate Oracle Partners, i.e. resellers, SIs, partners, and alliances
RESPONSBILITIES:
* To identify, foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the local ACS team consisting of sales representative, ACS pre-sales and ACS delivery
* Work with the customer, ACS management and the xLoB account teams to:
* Understand the customer's business and IT strategic requirements and identify large scale ACS opportunities to assist the customer achieve its strategic goals
* Gather and assess customer needs, both business and technical and translates these into ACS service solutions
* Build and lead virtual teams associated with these large scale opportunities
* Effectively communicate with customer to CxO level
* Build customer loyalty through achieving a trusted advisor relationship
* Work proactively to build and leverage an effective and extensive network across Oracle xLoBs - be seen, respected and in demand across Oracle as a high value asset and an SME in service solutions
* Collaborate effectively internally and externally to ensure effective service solution design and development
* Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities
* Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle
* Effectively communicate and articulate the details of the service components in a proposed customer solution
* Demonstrate a strong understanding of the services competitive marketplace to anticipate and plan for competitive threats
* Work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, contracts, product management
* Work with ACS delivery to ensure a smooth transition from sales to delivery
* Navigate Oracle internal tools and processes to effectively participate and enable ACS sales
* Produce appropriate and timely opportunity reporting/tracking information for ACS management
* Transfers knowledge to other participant roles on the deal, account teams, delivery and across the ACS Service Solution Architect community
Experience:
This is a senior role. ACS Service Solution Architects at this level typically
have 20+ years of experience in relevant IT services, across a wide range of
technologies and customer sectors.
A typical experience profile for successful individuals in this role would
include most if not all of the following:
* 15+ years of IT services, including significant direct experience in services roles within multiple external IT services providers
* Broad understanding of typical enterprise applications and IT infrastructures including public and on-premises cloud, including but not limited to Oracle technologies
* Extensive experience of working in a services presales role within an IT services provider
* Extensive experience in IT services, service operations and service management, including managed services/outsourcing
* Large scale IT project and programme management, including major transformation, migration and solution deployment projects
* Commercial and contract management, including construction of TCO analyses and pricing for complex service offers
* Sales and complex deal negotiation
* Architecting, implementing and delivering complex service solutions for large scale, mission critical IT environments
* Consulting and trusted-advisor roles to C-level within major customer organisations in relation to IT services
* Proven ability to construct and deliver compelling presentations and propositions to C-level and large audiences
Driving large scale IT services bids
Detailed Description and Job Requirements
Provides direction and specialist knowledge in applying the
technology/application to client business. Facilitation of customer
product/application understanding through presentations demonstrations and
benchmarks; provision of support throughout the sell.
As a Principal Sales Consultant you will be responsible as the expert for
formulating and leading presales technical / functional support activity to
prospective clients and customers while ensuring customer satisfaction. Acts
as a technical resource and mentor for less experienced Sales Consultants.
Focuses on large or complex sales opportunities that need creative and complex
solutions. Develops productivity tools and training for other Sales
Consultants. Develops and delivers outstanding Oracle presentations and
demonstrations. Leads any and all aspects of the technical sales process.
Advises internal and external clients on overall architect solutions.
Leading contributor individually and as a team member, providing direction and
mentoring to others. Work is non-routine and very complex, involving the
application of advanced technical/business skills in area of specialization. 3
years vendor (sales and marketing) experience. 7 years business experience
with relevant computer applications or database/tools. Ability to implement
the most advanced product features. Thorough knowledge of system and
application design. In depth knowledge of competitors. Demonstrated project
management skills. Demonstrated excellent verbal and written communication
skills: needs analysis, positioning, business justification, closing
techniques. Ability to persuade others through presentations, demonstrations,
and written communication. Ability to travel as needed. A/BS degree or
equivalent, advanced degree highly desirable.
As part of Oracle's employment process candidates will be required to
successfully complete a pre-employment screening process. This will involve
identity and employment verification, professional references, education
verification and professional qualifications and memberships (if
applicable).
Job : Pre Sales
Location : EG-EG,Egypt-Cairo
Job Type : Regular Employee Hire
Organization : Oracle