Order Management Specialist - Outsource

Givaudan is a global leading company in taste and wellbeing, fragrance and
beauty. With its heritage stretching back over ‎250 years, the company has a
long history of innovating scents and tastes. From a favourite drink to your
daily meal, from prestige perfumes to cosmetics and laundry care, its
creations inspire emotiions and delight millions of consumers the world over.
The company is committed to driving purpose-led. long-term growth while
leading the way to improve happiness and health for people and nature. In the
fiscal year ‎2020, the Company employed over ‎15,800 people worldwide and
achieved sales of CHF ‎6,3 billion and a free cash flow of ‎12,8% of sales.
Let's imagine together on www.givaudan.com.

Our Global supply chain function drives good practices on supply chain
management. We challenge ourselves daily, inspiring our partnerships and
serving our customers with heart and soul. Together with our customers in the
food, beverage, consumer goods and fragrance industries, we create products
that delight consumers the world over.

On an outsource contract, You will manage sales order process from receipt
through to shipment for assigned customers and affiliates following Customer
Care guidelines. Be the central link between the customer, operations and
sales team to ensure client's needs are met in the most efficient and cost-
effective way. You will be located in our site in 6th of October City -
industrial zone and will report to the Customer Care Manager.

You will:

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues


• Collaboration with customers, operations and sales, resolve issues and handle customer complaints and determine corrective action


• Confirm pricing, inventory availability and provide ship date information


• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant


• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns


• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations


• Work with planning on information relating to demand planning and stock positions and participate in demand planning meetings


• Maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements


• Provide coverage and support accounts for other team members


• Know how to diffuse a difficult situation and get resolution with the customers


• Be the mentor to new Customer Care Representatives, and be available to train where necessary


• Identify opportunities for improvements in customer care

You?

• Hold bachelor's degree in business administration or equivalent


• You have ‎3+ years of experience in similar role


• Strong Knowledge of SAP & Associated Processes

You will be entitled to:

• Great compensation package


• Medical and life insurance


• Social Insurance


• Shuttle services


• Annual bonus

At Givaudan, you contribute to delightful taste and scent experiences that
touch people's lives.You work within an inspiring team culture - where you can
thrive, collaborate and learn from other talented and passionate people across
disciplines, regions and divisions. Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees,
customers and partners. Givaudan embraces diversity and is committed to
building an inclusive environment where everyone impacts our world.