Purpose
* Ensure excellent customer support is provided to customers in timely and effective manner, by adhering to policies and standards to achieve highest satisfaction levels.
Job Description
* Deal with all walk-in customers' needs promptly.
* Serve Walk-in customers and provide full information and advice.
* Manage and meet customer expectations.
* Sustain high customer satisfactory service level.
* Provide excellent customer service for cash clients as per Aramex CS standards.
* Sell cash shipments.
* Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
* To contact four cash customers per day (leakage or none-active customers).
* Promote Aramex campaigns for customers.
* Always ensure outlet customer satisfaction.
* Handle relevant GCS cases, follow up and close all requests.
* Handle SRN for outbound team.
* Handle all passports cases by cash team and other teams.
* Handle all cash customers requesting various Aramex products.
* Process and prepare cash shipments for shipping.
* Handle all outstanding reports and close the related cases on daily basis.
* Close pending cases on a timely manner.
* Pass the outlet customer service audits.
* Adhere to company HSSE, compliance and sustainability corporate policies.
* Ensure timely resolution of customer complains to retain customers.
* Ensure using the up-to-date cash rates.
* Contribute to meeting the annual/quarterly cash targets.
Job Requirements
* Bachelor's Degree Holder (Business Administration, Supply Chain or Equivalent).
* Excellent English Language with strong communication skills.
* Customer oriented with excellent Problem-Solving Skills.
* 1+ years of experience in Customer Service role or similar roles.
* Flexibility to work in Rotation shifts (Weekly Schedule) and to rotate between branches in each area.
* Wearing company uniform during shifts.
Company Overview:
Since our founding in 1982 we have grown to become a world leader in
comprehensive transport and delivery solutions for business and consumers.
Headquartered in Dubai, at the heart of the world's most dynamic commercial
hub and on the site of historic trade routes linking east and west, commerce
and transport are deeply embedded in Aramex's DNA. We are dedicated to
transforming the face of trade, expanding our operations rapidly to better
connect businesses and consumers worldwide.
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