Retail Outlet Executive

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Purpose
* Ensure excellent customer support is provided to customers in timely and effective manner, by adhering to policies and standards to achieve highest satisfaction levels.
Job Description
* Deal with all walk-in customers' needs promptly.
* Serve Walk-in customers and provide full information and advice.
* Manage and meet customer expectations.
* Sustain high customer satisfactory service level.
* Provide excellent customer service for cash clients as per Aramex CS standards.
* Sell cash shipments.
* Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
* To contact four cash customers per day (leakage or none-active customers).
* Promote Aramex campaigns for customers.
* Always ensure outlet customer satisfaction.
* Handle relevant GCS cases, follow up and close all requests.
* Handle SRN for outbound team.
* Handle all passports cases by cash team and other teams.
* Handle all cash customers requesting various Aramex products.
* Process and prepare cash shipments for shipping.
* Handle all outstanding reports and close the related cases on daily basis.
* Close pending cases on a timely manner.
* Pass the outlet customer service audits.
* Adhere to company HSSE, compliance and sustainability corporate policies.
* Ensure timely resolution of customer complains to retain customers.
* Ensure using the up-to-date cash rates.
* Contribute to meeting the annual/quarterly cash targets.


Job Requirements
* Bachelor's Degree Holder (Business Administration, Supply Chain or Equivalent).
* Excellent English Language with strong communication skills.
* Customer oriented with excellent Problem-Solving Skills.
* ‎1+ years of experience in Customer Service role or similar roles.
* Flexibility to work in Rotation shifts (Weekly Schedule) and to rotate between branches in each area.
* Wearing company uniform during shifts.
Company Overview:
Since our founding in ‎1982 we have grown to become a world leader in
comprehensive transport and delivery solutions for business and consumers.
Headquartered in Dubai, at the heart of the world's most dynamic commercial
hub and on the site of historic trade routes linking east and west, commerce
and transport are deeply embedded in Aramex's DNA. We are dedicated to
transforming the face of trade, expanding our operations rapidly to better
connect businesses and consumers worldwide.

ملخص الوظيفة

  • المُعلن : Aramex
  • تاريخ الإعلان : 01/01/2024
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

القاهرة
12/05/2023

Retail Outlet Executive * Deal with all walk-in customers' needs promptly. * Serve Walk-in customers and provide full information and advice. * Manage and meet customer expectations. * Sustain high customer satisfactory service level. * Provide excellent customer service for cash clients …

الإسكندرية
06/04/2023

* Attend to all walk in customers' needs promptly * Serve Walk-in customers and provide full information and advice. * Manage and meet customer expectations * Sustain high customer satisfactory service level * Provide excellent customer service for cash clients as per Aramex CS standard…

الإسكندرية
20/04/2023

Retail Outlet Executive **Job Description** * Attend to all walk in customers' needs promptly * Serve Walk-in customers and provide full information and advice. * Manage and meet customer expectations * Sustain high customer satisfactory service level * Provide excellent customer service …

الكويت,
23/12/2023

Experienced Energetic Retail outlet Salesman A reputed Pet food & Accessories company in Kuwait is looking out for Young, energetic and experienced sales personals to join immediately. All the right candidates should have a) Transferable visa (Al ahali No:18) b) Good knowledge of English & Arabic c…

القاهرة
12/01/2023

Job Role / Function **Customer Service** Vacancies **1** Years of Experience **0 - 1** Career Level **Entry Level** Degree **Bachelor** Nationality **Egypt** Gender **Unspecified** Employment Type **Full time** Expiry date **12 Mar 2023** Job Description * Attend to all walk in customers’ n…

دبي
30/04/2022

**Job Responsibilities:** RFID Act as SPOC for stores for all RFID related tasks/ actions/ issues Monitor store compliance for weekly CC & RC activities and Merge & Confirm by 10AM Ensure inventory accuracy is improved and maintained over and above 95%. Publish weekly summary reports t…

القاهرة
09/11/2022

**Job Number** 22194741 **Job Category** Food and Beverage & Culinary **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Area…

القاهرة
21/11/2022

**Job Number** 22202059 **Job Category** Food and Beverage & Culinary **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management …

القاهرة
27/11/2022

**Job Number** 22205122 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY*…

القاهرة
22/07/2022

**Job Number** 22124821 **Job Category** Food and Beverage & Culinary **Location** Le M eridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SU…

Language: English