HR Business Partner

Responsibilities:
* Plan and design onboarding and induction programs to ensure that new hires experience a smooth onboarding to their roles and receive a warm welcome.
* Develop and maintain HR policies and procedures as required, ensuring compliance with local and international regulations and standards.
* Partner with senior business managers to develop and implement Employee Relations and Engagement best practices and programs.
* Provide insights on market trends and opportunities to enhance employee experience.
* Handle employee complaints, manage grievance and disciplinary procedures, in addition to facilitating counseling in conjunction with other stakeholders.
* Investigate and resolve complex or critical employee relations issues in a timely and effective manner.
* Collate and analyze employee feedback across all levels on a regular basis and develop recommendations and strategies to generate more positive outcomes.
* Assist with the development and implementation of diversity, equity, and inclusion programs.
* Serve as the point of contact on fundamental HR issues and questions.
* Maintain and execute employee reward and recognition programs.
* Support in running the operational cycle of the annual performance management system to ensure that the process is adhered to at all levels as per the HR policies and procedures.
* Take the initiative in implementing all facets of HR functions, including but not limited to: HR Branding, Onboarding, Adaptation.
* Create and sustain an atmosphere of collaboration, personal growth, and initiative.
* Report to the HR Director and provide decision support through HR metrics.
Requirements:
* Bachelor's degree in business, human resources, or a related field; additional HR education and certification will be a plus
* Minimum ‎8 years of HR experience, ‎3 years of which will be in a similar HR role, in a BPO industry
* Demonstrable experience in developing and executing programs that measurably impact positive employee relations
* High proficiency in English (oral and written)
* Proficient in MS Office; knowledge of SAP Success Factor is a plus
* Flexibility to work night shifts from ‎5:00 pm till ‎2:00 am
* High sense of ownership, customer orientation, and adaptive to change
* Strong business acumen
* Outstanding organizational and time-management abilities
* Excellent communication and influencing skills, with the ability to build rapport at all levels
* Ability to think "out of the box" with proven business cases
* Strategic mindset
* Proactiveness and responsibility
* Strong problem-solving skills
Compensation:
* Very competitive package

With us you will:
* Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
* Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
* Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
* Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more.
* Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee.
* Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
* Work from a spacious, modern, and well-equipped offices.