Duty Manager

As the world's largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm and
sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we
embrace every opportunity to give our guests a personal and enriching
experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd
like to welcome you to the world's most international luxury hotel brand.
Under the general direction of the Front Office Manager, and within the
limited of established IHG and local hotel policies and procedures, provides
supportive functional assistance to all departments; interact with guests and
members of the community. Coordinates with all departments in the hotel
Promotes the desired work culture around the five core values of Trust,
Integrity, Respect, One Team and Service of the InterContinental Hotels Group
and the brand.
Your day to day
Build and maintain positive relationships with all internal customers and
guests in order to exceed their needs.
* Take action to address these needs in order to exceed their expectations
* Create a positive hotel image in every interaction with internal and external customers
* Adhere to hotel brand standards
* Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
* Assist guests and escort them to locations within the hotel at their request
* Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
* Maintain current Hotel information to be able to provide information
• • Reports directly to and communicates with the Front Office Manager on all
pertinent matters affecting guest service and hotel operations.
* Provides functional assistance and direction to all departments.
* Cooperates, coordinates and communicates with other hotel departments as required.
* Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
* Responds to guest needs and resolves related problems
* Supervises and directs Reception and Reservations personnel.
* Supports and assists Front Office personnel and all departments at peak periods.
* Ensures VIPs and priority club guests receive special attention
* Inspects front of house and back of house regularly for cleanliness.
* Assists Guest Relations in greeting, rooming, and sending off VIP guests.
* Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
* Provides input for Front Office meetings.
* Promotes inter-hotel sales and in-house facilities.
* Checks billing instructions and monitors guest credit
* Analyses and approves discounts and rebates.
* Analyses the rate variance report to ensure rooms revenue control
* Takes action with the Property Management Systems (PMS) in emergency situation.
* Fully conversant with all hotel emergency procedures.
* Ensures front line staf comply with FIT Marketing techniques and maximize sales
•Demonstrate awareness and adhere to the occupational, health and safety
legislation, policies and procedures.
•Be familiar with the Hotel safety, first aid, fire and emergency procedures
and operating equipment safely and responsibly.
•Report security incidents and accidents in accordance with the Hotel
requirements.
What we need from you
* Bachelor degree holder
•Hospitality Background in ‎5 stars chain hotel ( Downtown hotels preferably )
.
•Proficient in English speaking and writing
* Minimum ‎3 years of experience in the same role .
* Ability to communicate clearly with managers and guests .
We'll reward all your hard work with a great salary and benefits - including a
uniform, great room discount and superb training.
What we offer
Join us and you'll become part of the family - and like all families, all our
individual team members share some winning characteristics. As a team, we work
better together - we trust and support each other, we do the right thing and
we welcome different perspectives. You need to show us you care: that you
notice the little things that make a difference to guests as well as always
looking for ways to improve - visit www.http://careers.ihg.com to find out
more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled /
Veterans.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today.