Shift Engineer

Job overview
As Shift Engineer, under the guidance of the Chief Engineer you will
ensure that the Engineering operation during your shift is efficient and
productive & in accordance with IHG standards for maximum guest satisfaction.
Duties and responsibilities
Financial returns:
Participate in the preparation of the annual departmental operating budget and
financial plans. Monitor budget and control expenses with a focus on energy
management, preventive maintenance, and capital planning
* Maintain the hotel in your qualified trade to the desired standard
* Shift inspection and rectification
* Complete work orders as requested by the Chief Engineer to meet customer requirements
* Initiate/identify project work required throughout the hotel
* Implement and action the preventative maintenance program
* Demonstrate flexibility in changing the work schedule in light of guest priorities
* General building minor maintenance repairs
* Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established
* Ensure plant rooms are checked and cleaned and are in operating order
* Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day
* Conduct lighting checks to ensure all globes are in working order
* Investigate reported faults for laundry and kitchen equipment
* Carry out any minor repairs to guest rooms or public areas
* Liaise directly with departments regarding the completion of work orders and prioritise in order of guest satisfaction
* Occupational Health and Safety Responsibilities
* Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
* Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
* Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
* Initiate action to correct a hazardous situation and notify supervisors of potential dangers
* Log security incidents and accidents in accordance with hotel requirements

People:
* Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
* Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
* Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
* Anticipate guest needs, handle guest enquires, and solve problems
* Create a positive hotel image in every interaction with internal and external customers
* Adhere to hotel brand standards
* Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
* Assist guests and escort them to locations within the hotel at their request
* Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guest's needs
* Maintain current Hotel information to be able to provide information to guests

• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments


• Communicate well to ensure effective shift hand-overs


• Actively participate in organised meetings


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  Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

  
  


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  Be open to new ideas and make changes in the job and routine as required

  
  


• Work in line with business requirements


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  Complete tasks as directed by Management

  
  


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  Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements

  
  


• Seek feedback on areas of shortfall


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  Maximize opportunities for self-development

  
  


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  Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision

  
  


• Follow standards, policies and procedures


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  Meet hotel attendance and grooming standards

  
  


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  Work effectively with customers and colleagues from different viewpoints, cultures and countries

  
  

Guest experience:
* Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
* Understands how their role fits with others and contributes to the success of business
* Understands the hotel's facilities, products and services
* Provides information when requested and promotes hotel's services, facilities and special events
* Implements department procedures and policies as needed
Responsible business:
* Strive for constant improvement and take responsibility for your own performance
* Adhere to InterContinental Hotel Group Corporate Code of Conduct
* Adhere to Hotel Handbook and general policies and procedures
* Adhere to Engineering Policies and Procedures
* Report problems to Management with suggestions for resolution
Accountability
This is the lead maintenance job in a full-service hotel. May supervise a
small maintenance staff.
Qualifications and requirements
Advanced vocational training plus two years of experience in general building
maintenance or construction, or equivalent combination of education and
experience. BCS in mechanical or electrical engineering is a must. Hotel
experience preferred. Must be able to speak local language(s) good command of
English is mandatory
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.