HR Assistant, MENA CS PXT

• ‎6+ months of human resources experience


• ‎6+ months of customer service experience


• ‎6+ months of Microsoft Office products and applications experience


• Knowledge of Microsoft Office products and applications (especially Excel)


• High school or equivalent


• Experience in confidential environments
  DESCRIPTION:
  The HR Assistant is a hands-on role that provides HR support to our customer
  service centers. The role is critical in executing our people initiatives,
  providing great internal customer support, and driving HR functional
  excellence and process improvement. Tasks vary in volume and complexity and
  include internal auditing, as well as internal and external reporting. They
  provide answers to questions regarding a broad range of human resources,
  benefits, and payroll topics. They manage cases, projects, and partner
  relationships with varying degrees of complexity. They adhere to strict
  confidentiality standards. Work is performed within Service Levels.

Responsibilities include but are not limited to:
* Responds quickly and accurately to questions from our employees.
* Ensures that employee documentation is complete and accurate.
* Acts as a Subject Matter Expert for our people, escalates as appropriate.
* Is the primary owner responsible for supporting managers through attendance tracking.
* Partners with payroll teams to ensure accurate and timely payroll inputs.
* Provides training and guidance on policies, processes, and systems to customers and team members.
* Creates and distributes standard communications and HR reports.
* Audits and analyzes key findings.
* Leads process improvement initiatives. Develops suggestions for improvements to maximize value of resources.
* Performs project tasks as directed.
* All other duties and responsibilities as needed.
We are open to hiring candidates to work out of one of the following
locations:

Cairo, EGY

• ‎1+ years of human resources experience


• ‎1+ years of customer service experience


• ‎1+ years of Microsoft Office products and applications experience