SUPERVISOR AIRPORT SERVICES

Job Purpose: Ensure that the service offered is timely, efficient, and
professional and of the highest level, as per the criteria set forth by the
Companys commercial, safety and security policies, standards and procedures.
Supervise and coordinate all internal and external agencies, such as Handling
agents, Service Providers, other airlines and various authorities. Ensure that
all relevant areas of operations are fully covered. Job Outline: - Analyse
anticipated operational problems such as over bookings, adverse weather,
delays, cancellation of flights, crew flight time limitations etc., and
undertake remedial and pro-active action in line with relevant procedures to
minimise disruption to customers. - Ensure that Handling Agent, Caterer and
other service providers are fully briefed regarding Emirates requirements for
the days operation (including any special handling) and that this information
is updated as necessary in order to ensure a smooth and cost effective
operation and that any inconvenience to our customers are minimised. - Ensure
that all post flight activity is completed correctly in order to protect
Company revenue and to facilitate the handling of customers and dead load at
an-route stations and destinations. - Respond to queries, complaints and
claims in an efficient and timely manner in order to restore passenger
confidence. Undertake various administrative functions and other duties as
directed from time to time by the Airport Services Manager or Airport Services
Officer. - Process all baggage claims and control expenditure on damaged
baggage replacements and lost baggage claims as per applicable procedures and
in a timely manner. - Support and cover the Emirates Ticket Desk, where
applicable, and undertake ticketing/reservation duties to ensure seamless
service to customers. - Support, coach and develop airport services agents and
other relevant personnel to ensure that they are fully briefed/debriefed of
the operational requirements and they provide the required Customer service
levels. - Assist the ASM in conducting staff performance reviews in line with
Performance Matters (i.e. setting staff?s objectives and development plan) and
support the PM process by ensuring feedback is provided to staff PM reviews
within stipulated time limits. - Carry out credit card verification and Travel
documents checks diligently. - When required support duties in the Emirates
lounge. Liaise with service providers and supervise contracted staff,
overseeing catering, cleaning and maintenance operations and ensure service
standards are met and maintained.
Qualifications & Experience: Airport Operations.Passenger Handling : : Minimum
`O? Level or equivalent. Must have completed relevant and recognised
professional training courses in Customer Services and Ground Operations.
Experience: Given the specific requirements at outstations, a minimum of ‎4
years Airline Industry experience is required. Knowledge/Skills: A working
knowledge of Reservations / Fares and Ticketing, Departure Control Systems.
Knowledge of Baggage Tracing and claims handling. Knowledge of Microsoft Word/
E-Mail/ Excel advantageous. Fluent in spoken and written English and local
language. Advanced skills in Customer Service Delivery. Please note that you
must have the right to live and work in Egypt.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration
package, discounts on flights and hotel stays.