National_Client Relations Executive

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role

Specify the output required from the job. Identify not more than ‎7 Key
Accountabilities & their performance indicators. NB-Focus on outcomes not
tasks

What you will do

• Handling All types of Client Requests & complaints related to the community including walk-in clients.


• Create & Arrange Community Activations that increase client engagement and eventually increase brand loyalty


• Work with Marketing Team on Seasonal Greetings and Giveaways to Community Residents.


• Monitoring the updates on Community Breaches & Violations.


• Handling and Creating a Pivot Sheet for Multiple Owners & Vip customers


• Work on Sending out important announcements and notifications to all Residents in both Commercial & Residential Campuses


• Create and Deliver Welcome Packages for new owners & new handed-over projects

Required Skills to be Successful

• Customer Centricity.


• Teamwork


• Communication


• Fast Learning
  About the Team

The property Management team is a group of highly motivated, collaborative,
and fun professionals across Egypt, looking for a member to add to the
department.

What equips you for the role

• Bachelor's degree in a related field.


• Minimum ‎2 years of relevant experience in a similar position.


• Strong Communication Skills


• Excellent Knowledge of MS Office Applications


• English & Arabic Fluency
  About Al-Futtaim Group Real Estate
  The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group
  Real Estate is responsible for a multi-billion-dollar portfolio across MENA.
  With high-quality residential, business, retail, tourism, educational and
  healthcare developments, the master developer caters to the diverse needs of
  cities and communities in the region. From origination, conception,
  development, sales, procurement and construction of mega-projects and the
  leasing, operation and management of these projects after completion, Al-
  Futtaim Group Real Estate (AFGRE) has been developing and managing owned
  landbanks, unlocking the economic potential of the region and contributing to
  future development for more than ‎40 years.
  Our focus is to enable and invest in meaningful relationships to make our
  properties the best places to live and work, build additional products and
  services and enable partnerships to create true value to our customers
  throughout their entire experience with us.
  AFGRE is responsible for master planning of all projects in its portfolio,
  including two large scale mixed use destinations: Dubai Festival City and
  Cairo Festival City.