General Manager-Admin Assistant

Job Number ‎23125119
Job Category Administrative
Location JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box ‎427,
Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Supports the General Manager and his/her team by assisting on administrative
responsibilities. Duties include organizing, composing and distributing
correspondence to both employees and guests, initial response and follow up to
inquiries and collecting and tracking problem resolution information.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎1 year experience in the administrative assistance, clerical services, or related professional area.
OR
* ‎2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Providing Documentation and Reporting Support
* Assists managers in preparation of various reports and presentations.
* Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
* Makes new files, maintains existing files.
* Maintains giveaway/donation files and assists in making reservations.
* Provides administrative support to manager/s and department.

Supporting Correspondence
* Composes, produces and signs correspondence on routine matters.
* Produces and distributes correspondence as required.
* Answers department phones.
* Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
* Sorts and distributes mail.

Providing Exceptional Customer Service
* Providing services that are above and beyond for customer satisfaction and retention.
* Ensures the quality, standards and meets the expectations of the customers on a daily basis.
* Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities
* Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
* Signs for managers and release, with specific permission.
* Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
* Attends meetings to plan, organize, prioritize, coordinate and manage activities.
* Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
* Informs and/or updates the executives and peers on relevant information in a timely manner.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
"Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-
thinking service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to an
amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists
of more than ‎100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you're happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand's
namesake and company founder, J.Willard Marriott. Our hotels offer a work
experience unlike any other, where you'll be part of a community and enjoy
true camaraderie with a diverse group of co-workers. JW creates opportunities
for training, development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on holistic
well-being. Treating guests exceptionally starts with the way we take care of
our associates. That's The JW Treatment™. In joining JW Marriott, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.