Associate CSSC Backoffice Engineer CBS

Application Deadline:
Workplace: Onsite Position
Location: Cairo, EG, ‎11511
Contract Type: Full-Time
Working Hours: ‎40
Employment Type: Regular
Are you interested in technical sales and enjoy having a close contact with
customers? Are you eager to join a strong sales team that collaborate with
other departments to exceed customer expectations?

Contribute to a thriving CSSC Back Office team by providing timely and
effective technical advice to the incoming inquiries and provide technically
advanced support by delivering world class customer service by applying
established procedures and guidelines to provide technical quotation,
information, advice, and assistance regarding Grundfos´ products and services
before, during, and after a transaction to maintain and improve the
organization´s customer relationship.

Your main responsibilities :
* Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice
* Follow up on Customer interactions within set SLA
* Process special orders and inquiries in coordination with the suppliers
* Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
* Identify business opportunities and handover to external sales
* Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available
* Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets
* Support with ad hoc tasks defined by leadership

Your required skills and experience include:
* Bachelor's Engineering Degree with work experience (minimum of ‎2-‎3 years)
* Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
* Knowledge of business structure, products and key market needs to create a good Customer centric experience
* Demonstrate working knowledge SAP (CRM/SD)
* Familiarity with MS Office applications
* Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built.
* Good communication and networking skills together with the ability to build genuine and trusting relationships with both Internal and External Stakeholders
* Excellent written and spoken English

What 's in it for you?
Whether it's developing leadership skills or advancing your expertise even
further, we'll support you with continuous learning and development
opportunities, to help discuss and steer your long-term Grundfos career path.
You'll be welcomed from day one into an inclusive, trusting environment guided
by six core values.

In addition, your day-to-day benefits include:
* If you'll be working from your home office, we'll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
* On top of it, flexible working hours and up to ‎3 days' additional paid leave for volunteering of your choice
* Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
* Access to the modern Grundfos Academy to pursue further both personal and professional development
* Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by
clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube,
and to get to know some of your future colleagues and why they enjoy working
at Grundfos, check out Meet our people

We look forward to hearing from you.
About Grundfos
Grundfos is one of the world 's leading water technology companies with more
than ‎19.000 employees in ‎60+ countries all over the world. Our skills commit
us to pioneering solutions to the world's water and climate challenges and
improve the quality of life for people. We dare to do things that others
cannot or dare not do, as we believe innovation is not only a business
opportunity, but an obligation. And what really matters to us is not short
term profit, but the impact we make. By becoming part of our united powerful
team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to
contribute to our purpose, please apply. We need and welcome professional
people from all corners - however you identify and whatever your background
is.