Customer Service & Commercial Operations Specialist

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Purpose & Overall Relevance for the Organisation:


This diverse role will be responsible for a variety of commercial services
primarily managing the allocated customer portfolio from order to cash cycle
with excellent sales and operational planning.


Key Responsibilities:



  • Excellent sales and operational planning capabilities.

  • Ensure timely and accurate order entry and release of orders for processing.

  • Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.

  • Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.

  • Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.

  • Provide assistance and support to internal partners including Sales, Marketing, Finance, SCM representatives relating to order processing.

  • Support business on delivery of sales and financial targets and objectives.

  • Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.

  • Work towards both independent and team KPI's to improve business standards, service levels and financial results.

  • Build constructive relationship with the customers and enhance the customer satisfaction.

  • Develop and review reports relating to order book KPI's and transactional activities of the team.


KPI's:



  • Speed of execution.

  • Customer satisfaction and engagement

  • Customer Service Excellence.

  • CS SLA & Blueprints.

  • Process enhancements & efficiencies.

  • Report enhancements.


Key Relationships:
* Customers.
* Sales Team.
* SCM (Operations, Purchasing, OBF…).
* Finance Team.
* Marketing Team.
* External Stakeholders (Forwarders, Banks…).


Knowledge, Skills and Abilities:
* A strong customer service focus.
* Excellent knowledge of Supply Chain and/or Logistics.
* A high level of problem solving ability.
* Superior attention to detail and accuracy.
* Excellent communication skills and a proven ability to develop long lasting relationships.
* Experience in working under pressure to meet deadlines and conflicting priorities.
* Strong Microsoft Office skills are essential.
* Strong ERP/SAP knowledge an added advantage.
* Team player with high planning, organizing and reporting abilities.
* Fluency in Arabic is a must.
* French speaking is an added advantage.


Requisite Education and Experience / Minimum Qualifications:



  • University degree in Business and administration, Supply Chain or Logistics.

  • Experience in customer service, supply chain or Logistics.
    AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH.
    JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER
    THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND
    DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE:
    THIS IS HOW WE WIN WHILE PLAYING FAIR.
    COURAGE: Speak up when you see an opportunity; step up when you see a need..
    OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-
    through.
    INNOVATION: Elevate to win. Be curious, test and learn new and better ways of
    doing things.
    TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
    INTEGRITY: Play by the rules. Hold yourself and others accountable to our
    company's standards.
    RESPECT: Value all players. Display empathy, be inclusive and show dignity to
    all.
    ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES
    INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR
    DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL
    OPPORTUNITY EMPLOYER.




JOB TITLE:
Customer Service & Commercial Operations Specialist
BRAND:
adidas
LOCATION:
Cairo
TEAM:
Customer Service
STATE:
C
COUNTRY/REGION:
EG
CONTRACT TYPE:
Full time
NUMBER:
‎496492
DATE:
Jun ‎12, ‎2023

ملخص الوظيفة

  • المُعلن : Adidas
  • تاريخ الإعلان : 25/05/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

القاهرة
05/05/2023

Purpose & Overall Relevance for the Organisation: This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning. Key Responsibilities: * Excellent sales…

القاهرة
30/10/2023

Purpose & Overall Relevance for the Organisation: This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning. Key Responsibilities: * Excellent sales…

الرياض
24/09/2023

# **Job Description Summary** You will be the first level support to the Service Sales function, follow and execute the wing to wing Inquiry to Order process. You'll analyze sales market data, receiving customer requests, prepare the quotes, contracts, and coordination of all customer queries. You …

القاهرة
30/04/2022

### **Description** Handling customers questions and inquiries ### **Qualification** Fresh University graduated. Good command of English language. Very Good Computer knowledge

القاهرة
31/10/2022

#### **Job Description** * Become a DaShop product expert * Provide detailed account walkthroughs and assist many new customers with implementation * Clearly communicate account setup requirements and expectations with customers and key stakeholders * Educate customers on DaShop's toolkit, …

new القاهرة
23/06/2022

## **Job Description** Customer Service Tasks : * Create Sales orders (order placing) * Contact customers & know their forecast every quarter. * Helping Sales Mangers in issuing a new order according to quantities required by customers. * Follow customer's needs and deliver material on t…

القاهرة
30/06/2022

Do you love solving problems, investigating, assisting and guiding colleagues based on your experience and assessment? If you can clearly answer this with YES! and if you consider yourself to be a proactive, assertive and solution driven person who values teamwork, then you might be the perfect mat…

القاهرة
05/04/2023

French speakers can only apply * Receives, processes and verifies the accuracy of orders from customers utilizing the organization's SAP system and customer purchase orders. * Managing customer requests for order changes and updated orders. * Ensures and provides quality service to both inter…

القاهرة
17/04/2023

**COMPANY DESCRIPTION:** Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges.…

القاهرة
26/04/2023

technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you'r…

Language: English