English Trainer

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Job Responsibilities:
Training Delivery (Includes but is not limited to)


Create training plans


Review training material


Create assessments


Ensure all trackers are updated following the standards


Provide all needed reports following the standards
Ensure all updates are delivered to the agents


Training Needs Analysis (Includes but is not limited to)


Create TNA for LOBs with poor performance


Create assessment for all LOBs if needed


Stakeholder Communication; internal and external


Maintain records/reports/trackers and prepare statistical reports as needed


Works closely with operations to assess training needs and deliver required
new and refresher classes


Job Requirements:
Excellent English language (C1) both written and spoken


‎6+ months experience in Majorel


Very Good Presentation skills


Very Good classroom management


Very Good awareness of product knowledge


Very Good communication skills for knowledge transfer and skill development


Very good Problem-Solving skills


Very good Analytical skills


Good Leadership skills


Good Conflict Management and Handling skills


Good stakeholder management skills


Very good knowledge of Google Workspace. E.g. Google sheets, docs, slides.
etc.


Ability to multitask and successfully operate in a fast-paced team environment


Ability to adapt well to change and adjust priorities as needed


Experience in virtual training delivery is a plus

ملخص الوظيفة

  • المُعلن : Majorel Egypt
  • تاريخ الإعلان : 09/05/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English