Remote Technical Support Engineer - Lenovo x86

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To
code. To consult. To think along with clients and sell. To make markets. To
invent. To collaborate. Not just to do something better, but to attempt things
you've never thought possible. Are you ready to lead in this new era of
technology and solve some of the world's most challenging problems? If so,
lets talk.

Your Role and Responsibilities
* Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo/x86 products.
* Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
* Provide answers for general usage and operation questions.
* Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
* Identify known defects and fixes to resolve problems.
* Identify suspected defects and engage escalation team to assist in resolution.
* Aid with questions regarding product documentation related to the supported products.
* Interpret online manuals regarding IBM code and application interfaces.
* Collaborate with other support centres and business units to provide seamless problem resolution.
* Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
* Supporting Canada customers, Canada time zone, Shift based/rotation, ‎24/‎7.

Required Technical and Professional Expertise
* B.Sc. in Electronics/Communication/Computer Engineering - Computer science.
* Excellent communication and problem-solving skills
* ‎0 - ‎3 years of experience in Technical Support or similar fields
* French speakers required & fluent in English is a must.
* Expressing any certain aspect of the workplace to make it better "Self-motivated ".
* Handling off hours for business needs, whenever required

Preferred Technical and Professional Expertise
None

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM
servers and storage are no longer inanimate - they can understand, reason, and
learn so our clients can innovate while avoiding IT issues. Our systems power
the world 's most important industries and our clients are the architects of
the future. Join us to help build our leading-edge technology portfolio
designed for cognitive business and optimized for cloud computing.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication
to our clients success, innovation that matters, and trust and personal
responsibility in all our relationships, lives in what we do as IBMers as we
strive to be the catalyst that makes the world work better.
Being an IBMer means you 'll be able to learn and develop yourself and your
career, you'll be encouraged to be courageous and experiment everyday, all
whilst having continuous trust and support in an environment where everyone
can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and
learning new information and skills to constantly transform themselves and our
company. They are trusted to provide on-going feedback to help other IBMers
grow, as well as collaborate with colleagues keeping in mind a team focused
approach to include different perspectives to drive exceptional outcomes for
our customers. The courage our IBMers have to make critical decisions everyday
is essential to IBM becoming the catalyst for progress, always embracing
challenges with resources they have to hand, a can-do attitude and always
striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
For additional information about location requirements, please discuss with
the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.