A Front Desk Supervisor supervises the activities manages at the hotel front
desk, including check-in/check-out, Guest requests, concierge services and
promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities
between the Guest, the hotel, and the various hotel departments. A Front Desk
Supervisor is responsible for supervising the activities that create the first
impressions of our Guests and, therefore, must perform the following tasks to
the highest standards:
* Supervise Front Desk operations during your assigned shift to a consistently high standard
* Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
* Advise your shift team of any special events or VIP Guests in the hotel that day
* Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
* Maximize sales revenues through up-selling and marketing program
* Manage Guest requests, inquiries, and complaints promptly and completely
* Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?
A Front Desk Supervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* Front Office experience in the hotel, leisure, and/or retail sector
* Strong commercial/business awareness and demonstration of sales capabilities
* Calm, organized work ethic with the ability to prioritize and meet deadlines
* Excellent supervisory, inter-personal, and communication skills
* A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* A relevant supervisory/management certificate/diploma or degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
**Posting Date** Jun 09, 2022 **Job Number** 22096425 **Job Category** Rooms & Guest Services Operations **Location** Le M eridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Brand** Le M eridien **Schedule** Full-Time **Relocation?** N **Position Ty…
**職 務編號** 22190801 **工 作類別** Rooms & Guest Services Operations **地 點** Le Meridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt 在地圖中查看 **工 作編制** Full-Time **身 處外地？** N **願 意海外赴任？** N **職 位類型 管理** Non-Management **職 位概述** 協助員工加快處理問題付款（例如，處理信用卡的問題）。 跟進和瞭解客人對相關問題的滿意度。透…
**Job Number** 22190801 **Job Category** Rooms & Guest Services Operations **Location** Le M eridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITI…
**Num ero de l'Emploi** 22190806 **Cat egorie d'Emploi** Rooms & Guest Services Operations **Lieu** Le M eridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE **Horaire** Full-Time **Situ e a distance ?** N **Mutation?** N **Type de Poste** Non-Ma…
**N umero de Empleo** 22190801 **Categor ia de Empleo** Rooms & Guest Services Operations **Ubicaci on** Le Meridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VER EN MAPA **Horario** Full-Time **¿ Ubicacion remota?** N **¿ Reubicacion?** N **Tipo de Posici on** Non…
**Job Number** 22141144 **Job Category** Rooms & Guest Services Operations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUM…
**Fecha de publicaci on** Jun 13, 2022 **N umero de Empleo** 22098710 **Categor ia de Empleo** Rooms & Guest Services Operations **Ubicaci on** Le Royal Meridien Beach Resort & Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Marca** Le M eridien **Ho…
**Posting Date** Jun 20, 2022 **Job Number** 22102543 **Job Category** Rooms & Guest Services Operations **Location** Ajman Saray a Luxury Collection Resort Ajman, Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** The Luxury …
**Data de divulga çao da vaga** Jun 29, 2022 **N º do Cargo** 22109420 **Categoria de emprego** Rooms & Guest Services Operations **Local** Le M eridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VER NO MAPA **Marca** Le M eridien **Hor ario** Full-Time **Remanejamento?** N **Tipo d…
Main Duties/Description: 1\. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. 2\. Checks guest out of the hotel, preparing and explaining the bill. 3\. Responds to a wide variety of guest requests by accurately assessing the guest need…