Required Language
English
Employment Type
Full time
Contract Type
Permanent
Description
Job Responsibilities
* Identify training needs by evaluating strengths and weaknesses
* Translate requirements into training that will empower employees for the next step of their career path
* Build annual training program and prepare teaching plans
* Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals
* Direct structured learning experiences and monitor their quality results
* Acclimate new hires to the business and conduct orientation sessions
* Deliver training courses
* Assess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behavior
* Periodically evaluate ongoing programs to ensure that they reflect any changes
* Remain updated regarding new trends and tools in employee development
* Market analysis and research regarding training programs that may match company needs
* Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities
Qualifications & Requirements
* Advanced level of English (at least C1) both verbal and written
* College degree in HR Management, Organizational Psychology, or a relevant field (preferable)
* Relevant experience for a minimum of 1 year is a must
* Minimum of 6 months in the customer service industry
* Structured way of working
* Excellent communication, interpersonal, facilitation, and influencing skills
* Dependable, reliable, and able to perform duties with minimum supervision
* Ability to interact positively with staff at all levels
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