Concierge Agent
A Concierge Agent serves as a key point of contact for Guests and VIP Guests
throughout their stay at the hotel, providing information about the hotel and
the local vicinity.
What will I be doing?
A Concierge, you will serve as a key point of contact for Guests and VIP
Guests throughout their stay at the hotel, providing information about the
hotel and the local vicinity. A Concierge is responsible for managing the
first impressions of our Guests and, therefore, must perform the following
tasks to the highest standards:
* Serve as a key point of contact for Guests and efficiently respond to Guest enquiries.
* Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others.
* Process and deliver messages for Guests.
* Deliver and safely storage Guest luggage.
* Stay current with all hotel services as well as daily VIP requests and special events.
* Ensure orderliness and safety guidelines around the lobby and front door areas.
* Provide support to Management as required, in cases of emergency.
* Project a professional manner with an emphasis on hospitality and Guest service
* Maintain a clean, healthy, and safety working area.
* Act in accordance with policies and procedures when working with front of house equipment and property management systems.
What are we looking for?
Concierges serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role, you
should maintain the attitude, behaviours, skills, and values that follow:
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service.
* Excellent grooming standards
* Flexibility to respond to a variety of different work situations.
* Ability to work on your own and as part of a team.
* Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience working in Concierge in a hotel environment.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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