Customs Brokerage Supervisor

Company Description

"We're not in the shipping business; we're in the information business" -Peter
Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors
you will find professionalism, leadership, and a friendly environment, all of
which foster an innovative, customer service-based approach to logistics.
* ‎18,000 trained professionals
* ‎250+ locations worldwide
* Fortune ‎500
* Globally unified systems

Job Description

People:
* Identify with manager, develop and mentor your No. ‎2
* Allocate workloads within team to ensure smooth operations during peak activity or staff absence
* Ensure team meets company standards of ‎52 hours training per year per employee
* Ensure that the new hires complete company 's mandatory training within the first ‎6 months
* Support the manager where needed:
* Participate to staff appraisals, and at a minimum once per year per employee
* Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
* Contribute to the effective weekly department meetings with team.
* Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations :
* Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
* Understand department process flow, constantly looking for areas of improved efficiency.
* Ensure all customers standard operating procedures are followed as per the DLSOP.
* Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
* o ECS report (weekly)
* o Customs import stat1 (daily)
* Support the manager in the following areas:
* Ensure all Customs Authorizations are valid - Transit guarantees, customer IPR/OPR/Warehousing authorizations
* Monitor undischarged Transit forms
* Monitor duty deferment usage and levels
* Monitor license/visa applications
* Ensure all documentation present for archiving purposes
* Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
Customer:
Support the manager and or the sales department where needed:
* Make ‎5 calls per week - Retention/Sales
* Ensure all new business is transitioned correctly
* Report all calls - sales and retention activities in CRM
* Issuance of customs proposal
* Finance:
* Follow up the customs guarantee for various operations
* Follow up refunds with customs authorities
* Follow AR report - review, delegate, chase
* Ensure every account has a credit limit and check for credit extension when needed
* Department P&L - review, identify, plan
Compliance :
* Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
* Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
* Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Culture:
* Proactively promote the company 's ‎10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride,
* Resolute, Sense of Humor, and Visionary.
Systems :
* Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
* Be open to implementing new system changes and enhancements with your team.
* Be involved and suggest system/process improvements.
* Set the tone of this environment within your team.
* Audit of files in accordance to AEO
* Management of customs system
* Send client report requests through the available database (expo request, expo reporting)

Qualifications

KNOWLEDGE, SKILLS AND BEHAVIOURS:
Knowledge:
* Expeditors company policies and procedures knowledge
* A good understanding of Expeditors ' products, services and systems
* Strong market and competition knowledge
* Good knowledge of customs brokerage process and system essential
* Good knowledge of customs legislation, especially with regards to classification, valuation and origin
* Understanding of ocean, transcon and air documentation process
* Knowledge of air, road and ocean transport
* Good knowledge of incoterms
* Hazardous Materials certification (preferred)
* Well rounded knowledge of the customs tariff and customs system
* Working knowledge and experience of the customs regulations
Skills:
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
* Good Microsoft Office skills (Excel, Word etc.).
* Pro-active, strong organizational skills.
* Fluent in English and Arabic
* Proven negotiation skills
* The ability to troubleshoot and solve problems quickly and effectively
* The ability to maintain a privileged relationships with the customs authorities
Behaviours:
* Emotional resilience
* Self-reflecting and open to feedback
* Initiative and ability to work in autonomy
* Role model of integrity and pride for all employees
* Proven leadership attitude and background

Additional Information

Education and Experience:
* Minimum ‎5 years of Customs Broker 's experience including a minimum of ‎1-‎2 years in a management level
* Bachelor's Degree
Must Have:
* Valid residency in Kuwait
Driving License
*
Benefits:
* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical
* Life and Long-Term Disability Insurance
* Employee Stock Purchase Plan
* Training and Personnel Development Program