As a Room Service - Order Taker, you would be responsible for answering all
telephones, dispatches via 2-way communication system and generates
computerized reports to ensure department compliance with service standards.
What will I be doing?
As a Room Service - Order Taker, you will be responsible for performing the
following tasks to the highest standards:
* Handle team member and guest requests or Food orders by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
* Responds to all emergency call which includes monitoring the alarm system
* Dispatching and directing the proper orders to the location
* Coordinate and control all work place traffic
* Present a positive, professional, and courteous image, to ensure guest satisfaction
* Maintain the brand's high quality standards
* Ability to remain calm and perform all essential functions during emergency situations
* Maintain control of Room Service inventory, prepare the needed supplies for guest orders and handle guest complains
What are we looking for?
A Room Service - Order Taker serving DoubleTree by Hilton Brand Hotels is
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role, you should maintain the attitude, behaviours,
skills, and values that follow:
* Prior customer service/administrative support or Food & Beverage experience required
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Grade School education
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For over a century, Hilton has offered business and leisure
travelers the finest in accommodations, service, amenities and value. Hilton
is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
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