Service Advisor (Arabic Speaker)

؜ - ؜الفجيرة ؜ -

تفاصيل الوظيفة

We are looking for a Service Advisor to join our team and act as a liaison
between our customers and our Service Technicians.
Service Advisor responsibilities include greeting customers, listening to
their needs and scheduling appointments as needed. They may also include
setting up loaner cars and verifying insurance before maintenance is
scheduled.
Ultimately, you will work directly with customers to understand their needs
and provide our Service Technicians with the information required to provide
excellent service.


Responsibilities



  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up

  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car

  • Manage and oversee the dealership's workflow and schedule

  • Call customers to advise them about service changes or car pick-up times

  • Maintain positive customer relationships to ensure repeat business


Requirements and skills



  • Proven work experience as a Service Advisor or similar role

  • A strong understanding of automotive technology and the automotive industry

  • Proficiency with industry-specific software

  • Excellent customer service, interpersonal and communication expertise

  • Strong organizational, decision-making and problem-solving skills

  • Relevant training and/or certifications as a Service Advisor

  • Arabic Speaker

ملخص الوظيفة

  • المُعلن : Al Mulla Group
  • تاريخ الإعلان : 01/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الفجيرة
  • الراتب : -
  • الهاتف : -

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