Customer Service Advisor (English & Arabic Speaker) - Cairo, Egypt

FARFETCH exists for the love of fashion. Our mission is to be the global
platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative
community made up by our people, our partners and our customers. This
community is at the heart of our business success. We welcome differences,
empower individuality and celebrate diverse skills and perspectives, creating
an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONS
We're passionate about operational excellence, acting with our customers and
partners always in our heart. Covering the entire order journey, we create our
online content, secure payments and fraud process compliance, ensure order
fulfilment and delivery, while providing customer and partner care. In a
nutshell, we love to create seamless and memorable luxury experiences for our
customers all around the world.
THE ROLE
We are looking for a Customer Service Advisor (English & Arabic Speaker) to
work in a relaxed environment and be part of a well-motivated, and growing
team. Reporting to the Customer Service Manager, you will gain excellent
experience, which will broaden as the team grows. You will have main
responsibilities to ensure that the highest levels of customer service are
delivered to both our consumers and partners and through every communication
channel.
WHAT YOU'LL DO
* Online Customer support via several channels including phone, email, and social media.
* Support of sales by being aware of current trends, styles, and availability of products.
* Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule.
* Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions.
* Being front line voice and ears of Farfetch.
WHO YOU ARE
* Has excellent verbal and written communication skills in Arabic and English (essential),both spoken and written
* Experienced in customer service ( ‎1 year), in a fashion environment;
* Proficient in the use of IT systems, both customer service specific and windows packages;
* Experience with written skills;
* Experience with listening;
* Knowledgeable of fashion/fashion brands;
* Exceed customers' expectations;
EQUAL OPPORTUNITIES STATEMENT
* FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Before Applying
Through your application, we want to understand the skills and experiences you
have that make you the perfect fit for this role and for FARFETCH. We're
passionate about creating the conditions for Farfetchers to grow and develop
but we're also looking for people who can hit the ground running, so make sure
to apply for a position where you feel you can thrive.