Customer Service Representative

؜ - ؜الفجيرة ؜ -

تفاصيل الوظيفة

Every employee at Al Rostamani Group plays a role in making a real difference
to the business and our customers. We care for our employees by offering them
meaningful and purposeful work and an opportunity to grow, learn, contribute
and succeed. Today, the Al Rostamani Group has come a long way since its birth
in ‎1957. Our group has grown steadfastly with the guiding principles of
Commitment, Care & Vision, alongside a strong sense of active involvement in
the community. We are a well-diversified group, with a key presence in
industries such as General Trading, Automobiles and Heavy Equipment, Travel,
Foreign Exchange, Financial Services, Property Management, Construction,
Infrastructure Development and Information Technology Services. Our Group
employs approximately ‎2000 people from ‎41 different nationalities, which
contributes to our multicultural and multi-national environment.
Central Trading Company is the first company under the Al Rostamani Group. It
is one of the most valuable players in the automotive aftermarket representing
a portfolio of ‎25 world renowned brands such as Michelin, Castrol and Blue
Star.


Job Purpose


Attending Business Calls, Invoicing, Quotations, and any support needed from
time to time for the smooth functioning of the showroom business operations.


Job Responsibilities



  • Answer phone calls and emails pertaining to sales queries or concerns in professional manners by acting as first point of contact

  • Inform customers such as unit prices, goods availability, delivery dates, and any anticipated delays through mail or telephone

  • Prepare sales quotation ensuring correct prices, discounts and product numbers, etc. and get it approved by supervisor, or respective sales person/manager

  • Input orders to the company's computer system and ensure that orders are processed in line with customers' agreed delivery requirements.

  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products

  • Proactively inform the customers of any delays and will arrange alternative delivery schedule

  • Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide necessary information to the finance department

  • Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently

  • Comply with the company QMS requirements.


Job Requirements


Qualifications
* Min. Higher Secondary, Diploma
* Bachelor degree would be preferable
Experience
* ‎3 years in FMCG sales environment
Knowledge & Skills
Customer and Personal Service
* Knowledge of principles and processes for providing customer and personal services.
* This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Sales and Marketing:-
* Knowledge of principles and methods for showing, promoting, and selling products or services.
* This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Language:-
* Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage
Active Listening
* Giving full attention to what other people are saying, taking time to understand the points being made
* Asking questions as appropriate, and not interrupting at inappropriate times
Social Perceptiveness
* Being aware of others' reactions and understanding why they react as they do
At Al Rostamani Group, we seek talented people who work hard to achieve great
things. We consider not only your skills and experience, but also your passion
for the role, your desire to learn and how well you align with our core values
of care, commitment and vision. If this position represents an opportunity you
wish to pursue, we invite you to apply.

ملخص الوظيفة

  • المُعلن : -
  • تاريخ الإعلان : 24/11/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الفجيرة
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

الفجيرة
21/01/2023

**Vacancy Title:** ******Customer Service Representative** **\- Marine** **Vacancy Location:** ******Senoko, Singapore** **Engagement Type:** ******Permanent, Full Time** **Your Company** Survitec are the world 's largest survival technology provider. For over 166 years, we have been protecting …

الإسكندرية
14/05/2022

You're now applying on job, Please send real and updated information. **Job Code:** #CSR05 **Type:** full-time **Responsibilities:** * Resolve customer complaints via phone, email, and social media. * Attracts potential customers by answering product and service questions * Maintains cust…

الشارقة
15/05/2022

Our client, one of the leading companies in the dermatology and health field, is currently looking for a Customer Service Representative to be based in Sharjah, UAE. In this role, you will be responsible for: * Answering questions about products or the company * Asking questions to u…

الكويت
16/06/2022

Job Summary The first point of claiming with Enaya and claims customer service Job Responsibilities Receiving motor claims related call Claims registration call Claims complaint Claim inquiry Register claims on system Taking the claims registration data from the cl…

أبو ظبي
17/06/2022

**Job Responsibilities:** * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Knowing our p…

دبي
23/05/2022

Supports customer service activities and initiatives for a limited number of products, services or clients. **Job title:** Customer Service Representative **Job Description:** Supports customer service activities and initiatives for a limited number of products, services or clients. **Location:** D…

دبي
10/06/2022

**About us** Udrive is UAE's leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self- drive mobility solution to bridge the gap in the transportation industry in the MENAT region. Office Location: Dubai Internet City, Du…

دبي
10/06/2022

The Role **Position:** Customer Service Representative Salary: 4,000 AED - 5,000 AED Work Timings: 9:30 AM - 7:30 PM (5 days working) Location: Dubai, United Arab Emirates About our client: Hiring company is a Self Storage facility in the UAE. Job Description: • Answering questions about a compan…

الكويت,
07/06/2022

REQUIREMENTS : 1\. FEMALE ,ARAB NATIONAL ,AGED 25- 35 YEARS OLD 2\. MINIMUM OF 3 YEARS EXPERIENCE IN THE SAME FIELD 3\. POSSESSES SOFT TONE OF VOICE AND EMPHATIC IN MANNER 4\. PROFICIENT IN ARABIC AND ENGLISH 5\. PLEASING PERSONALITY /WELL- GROOMED NOTE : THIS VACANCY IS FOR IMMEDIATE JOINERS ONLY …

الدمام
07/06/2022

Overview: Element has an opportunity for a **Customer Service Representative (CSR)** In this role , you will be primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations. …

Language: English