The Role
We are currently looking for full-time Call Center Agents whose main
objectives are (but not limited to): • Answer incoming calls and manually dial
calls to entertain real estate leads, answer inquiries and questions,
distribution of leads via CRM, manage daily targets, and become a leader. •
Maintain daily reports and share with concerned parties. Duties and
Responsibilities: • Handle customer inquiries both over the phone and by live
chat. • Research required information using available resources. • Maintain
daily call targets. • Follow up on Abandoned Calls. • Provide customers with
product and service information. • Enter new customer information into the
system (CRM). • Update existing customer information. • Share customer
introduction emails, forms, and applications. • Identify and escalate priority
leads. • Route calls to the appropriate resource. • Follow up on customer
calls where necessary. • Document all call information according to standard
operating procedures. • Complete call logs.
Requirements
Educational Background: • Bachelor’s degree in Business Administration,
Marketing, or any related field. Requested Training: • Advanced training.
Experience: • 0-2 years. Skills: • Technical proficiency in relevant computer
applications. • Required language proficiency Arabic / English/French. •
Knowledge of customer service principles and practices. • Knowledge of call
center telephony and technology. • Experience in a call center or customer
service environment. • Good data entry and typing skills. • Knowledge of
administration and clerical processes. • Verbal and written communication
skills. • Listening skills. • Problem analysis and problem-solving. • Customer
service orientation. • Organizational skills. Key Competencies: • Good
attention to details. • Judgment. • Adaptability. • Teamwork. • Stress
tolerance. • Resilience. • Hardworking.
About the company
Ajmal Makan Real Estate Development is a highly ambitious company with a
universal vision, led by a team of passionate professionals who are ready to
challenge the status-quo and conventional ways to achieve significant
advancements in economic, social and environmental development within the Real
Estate economy. Ajmal Makan Real estate is a UAE based corporation, with
impeccable real estate development credentials. The company has demonstrated a
series of success stories, starting with the launch of its iconic Ajmal Makan
City Sharjah Waterfront project. A pioneering and reputable company, Ajmal
Makan Real estate Development is determined to continue to revolutionize the
industry. Furthermore, the company is set to evolve through a diversified
business portfolio, refusing always to compromise on quality or values, thus
ensuring to provide a Utopian lifestyle to provide heavenly living that its
stakeholders envision. Building on innovation that will inspire generations to
come, Ajmal Makan Real estate is creating a world-class destination for
living, business and tourism. With the creation of legacy projects that span a
range of sectors (residential, commercial, retail and leisure) Ajmal Makan
promises to be an influential and sustainable part of the UAEs landscape and
future initiatives.
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