IBM Websphere/JBoss Admin Support
Location: Riyadh (onsite)
Shift Timings: Rotational Shift; ready to work in 24x7 environments
GENERAL
* Excellent communication and conversation skills (Verbal and Written)
* Responsible for resolving all technical incidents escalated by the L-1 team
* Production Support: handle inquiries and resolve issues
* Determine gaps in procedures/processes and come up with suggestions/recommendation for process improvement
* Perform other related duties as assigned from time to time
QUALIFICATIONS
* Bachelor's Degree in Computer Science or equivalent (a combination of education and experience will be considered).
* High interpersonal skills and communication skills both written and oral
* Basic level of Arabic communication skills
TECHNICAL SKILLS
The skills listed below are representative of the knowledge and skills
required.
* Extensive technical knowledge on Middleware Technologies (WebSphere MQ, Websphere Application Server, JBoss EAP, JBoss EWS )
* Installation and configuration of Middleware Products (WebSpher MQ, Websphere Application Server, JBoss EAP, JBoss EWS, IBM HTTP Server, Apache Web Server)
* Hands on Experience in Shell Scripting, Jython and Python Scripting
* Experience in Production Support 24x7 including Incident, Change and Problem Management
* Raising support cases for critical incidents
* Extensive troubleshooting knowledge on Websphere Application Server, JBoss, IBM MQ
* Hands on experience in Unix Platforms (AIX, SunOS, Linux)
* Hands on experience in working with monitoring tools like Wily, Splunk etc
* Hands on experience in working with SSL certificates - raising CSR, importing and exporting certificates, PKI, knowledge on SSL terminologies
* Hands on experience in anyone Load Balancers BIGIP or Netscaler
* Proactive support for the day-to-day Service Requests, Change Requests and Incidents
* Knowledge on SLA, OLA and MTTR
BEHAVIOURAL COMPETENCIES
* Friendly, approachable, and collaborative
* Team spirit / Problem solving attitude / Good communication skills
* Excellent relationship and stakeholder management skills across teams and upwards throughout organisations
* Ability to positively influence colleagues to deliver objectives
* Excellent written communications skills
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Sep 27 2022
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional
services companies, transforming clients' business, operating and technology
models for the digital era. Our unique industry-based, consultative approach
helps clients envision, build and run more innovative and efficient
businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune
500 and is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com or
follow us @Cognizant.
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