Implant Agent - JED

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.
Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
YOUR TASKS:
* Tactically plan daily export shipments, product selection, assigning job to relevant control tower planning function e.g. Express, Freight etc.
* Makes associations and connections that lead to problem prevention, recognition, or resolution.
* Ensure all orders planned are scheduled centrally using planning solution system.
* Follows up with customers on promises until problem is resolved and customer is satisfied.
* Build and maintain strong working relationships with the customer and all relevant parties within Control Tower function to ensure all targets are met
* Ensure compliance with standard operating procedure, local customs and local government body and hazardous goods requirements
* To monitor, analyse, and evaluate the system and it's operational performance, recommending future improvements
* To plan customer shipments day to day routings where possible, but maintaining the required transit time
* Increase DHL revenues by utilising DHL Express services where appropriate
* Act as a CT focal point of contact between customer and all relevant functions within Control Tower e.g. Logistics, KAD, Operations, Gateway & Freight
* Ensure all planning is executed within parameters of customer services levels
* Achievement of operational performance as defined by customer contract and KPIs
* Create a culture of continuous improvement in routing and scheduling activities to ensure cost down targets are met
* Effective and efficient commuincation with customer as a bridge between DHL & customer
* Work closely with the Control Tower Manager to ensure that all operational changes are implemented effectively
YOUR PROFILE:
* A College graduate, with a comprehensive working knowledge of MS Access, Excel, PowerPoint and Word.
* Excellent communication skills.
* Ability to demonstrate logical thinking
* Strong and effective organising, planning and process work methods.
* International freight experience desirable.
* Tactical planning & operational experience in Control Tower planning operations and multi modal transport operations (Road, Air & Sea) is a plus
* Knowledge of DHL systems specifically TMS & OTM is a plus.
OUR OFFER:
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!
We look forward to receiving your application!