NCG Agent (JED KAIA)

YOUR TASKS:
To control/supervise and report all Middle East and Intercontinental Air
Operations. Adaptation of network schedule in case of delay or failure to
ensure service performance. To ensure that service, cost safety and legal
requirements are maintained on a day-to-day basis.
Principal Accountabilities
* To control and monitor air and road operations to ensure schedules are adhered to. Within the Middle East Region.
* To analyze uplift requirements during the operation and change Aircraft/Truck allocations where considered required to ensure a timely and cost effective service.
* Be the focal point of contact regarding network requirements on all published schedules to ensure DHL gateways/Hubs and DHL Express locations are fully aware of the real time situation and attainable results.
* Liaising and communicating with other departments to ensure the passing of information about flight changes or problems.
* To compile and distribute daily NCG reports to submit an overall review of the previous ‎24 hours operation.
* To control and monitor HUB systems (SCL) to ensure all required transmissions are sent and received.
* To ensure full compliance to Network Operating Standards and all GSOP procedures associated to the Middle East NCG department.
* Ensure manifesting (TGV) & messaging (NMIV) are done as per SOP
* Ensure systems (SCL) are up to date in compliance with the checkpoint business rule.
* Ensure USPS third party system such as Core (MPSA) and V-mail are kept updated.
* To formulate accurate and timely Load Plans for all air and road movements using the NMIV & SABLE systems in accordance with GAPS.
* Ensure commercial booking process and recovery is followed and CALMS updated in timely manner and with accurate information
* Covering for NCG Supervisors for Holidays and when required
* Support Hub CS, Network Track & Trace issues
Nature and Scope
Context
The jobholder is responsible for ensuring all Network Standards & Procedures
are adhered to regarding all regional / intercontinental DHL and regional /
intercontinental commercial flights. To provide the best possible service to
DHL customers (internal/external) by the most efficient utilization of
resources available in a given period, to improve the movement capacity
available.
Reporting Relationships
* The jobholder reports to the NCG Supervisor
* Contacts
* Internal:
* DHL ME Gateway Operations Managers
* ME HUB Managers
* ME Operations Staff
* DHL NCG Departments
* DHL NPG Departments
* DHL Management Europe, Middle East, Africa, Asia & US
* DHL Aviation
* EM NCC
* External:
* Third Party Airline Staff
* Airport Authorities
* Handling Agents
Problem Solving
The ability to identify and contain potential problems and adaptively adjust
accordingly.
Decision Making
Make Decisions:
Freight cut off's, aircraft scheduling, payload limits, overload priority,
transit time impact etc.
Significant Say
Contingency planning for aircraft / freight routings, products of freight
offloaded for overload situations, holiday planning for aircraft & truck
schedules.
Planning and Organization
Working in a time-pressured environment is typical; therefore, the jobholder
must have key attributes in planning and organizing himself & his department
to always meet the needs of the business and its customers both internal and
external.
Job Challenge
To ensure the best business practices are harmonized throughout the group
whilst retaining the flexibility needed which sets our company apart from the
competition and ensures our position as market leader.
Knowledge, Skills and Experience
Knowledge
* In-depth knowledge of aircraft characteristics and limitations
* Aviation GSOP Procedures and all Network Standard Requirements
* Exceptional DHL & Commercial Air Network Knowledge both regional and intercontinental.
Skills
* Software skills (Word, Excel, PowerPoint, etc.)
* Software skills ( CALMS, SCL, GEMA)
* Certified to work as load controllers (SABLE, as per GAPS matrix)
* Certified to work on M&B (DHL Aircraft B727, B757 & A300) also (B777, B747-‎200 & ‎400)
* Communication skills (English) speaking & writing, English level minimum B1 in Berlitz required or any equivalent certificate
Experience
At least ‎4 years operational knowledge gained in various DHL departments or
Airline experience.
Competencies
* Analysis: the ability to systematically think through a situation logically and accurately. Analyzing all relevant data when making decisions and providing recommendations.
* Accountability: acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements.
* Building & Leading Teams: knows the talent and needs of the team and attracts the people who can meet those needs. Encourages collaboration among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.
* Developing People: facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve DHL 's capability to achieve the strategic vision.
* DHL Knowledge: demonstrating an adequate knowledge of DHL strategy, services, products, organization, procedures and business processes.
* Organizational Awareness: understanding and using both formal and informal structure, local climate and underlying organizational issues in order to get things done.
* Information Seeking: drive to seek out and assemble relevant information and from a wide range of sources, ensuring that information gathered is relevant and adds value.
* Attention to Detail: showing a general concern for all aspects and details of the job, accurately checking own work and monitoring data.
* Decision Making / Judgment: ability to choose between different alternatives with care and to use judgment in conditions of uncertainty.
* Negotiation: ability to effectively explore alternatives so as to reach common results that gain support and acceptance.
* Self Belief: showing a sense of confidence in one 's own abilities to succeed and taking action in line with one's own belief.
Dimensions
* Working in ‎3 different kinds of shifts to have ‎24/‎7 coverage.
* The team comprises of ‎12 coordinators working in different shifts.