ATTENDANT-HOSPITALITY

Main Purpose of
the Job
The primary purpose of the Attendant - Hospitality position is to provide
excellent
customer service and support in a hospitality setting. The incumbent will be
responsible for ensuring a positive guest experience by delivering exceptional
service
and attending to guests' needs.
Main Competencies required for the Position
The main competencies required for the job position of Attendant - Hospitality
are:
 Strong interpersonal and communication skills to interact effectively with
guests.
 Excellent customer service and problem-solving abilities.
 Ability to work in a fast-paced environment and remain calm under pressure.
 Attention to detail and the ability to multitask.
 Knowledge of hospitality operations and procedures.
 Ability to maintain professionalism and confidentiality.
 Flexibility and adaptability to meet changing demands and work schedules.
Main Duties / Responsibilities
The main duties and responsibilities of the job position of Attendant -
Hospitality are:
 Greeting guests upon arrival and providing a warm and friendly welcome.
 Assisting guests with check-in, check-out, and luggage handling.
 Responding to guest inquiries, resolving complaints, and ensuring guest
satisfaction.
 Providing information about hotel facilities, services, and local
attractions.
 Assisting guests with requests such as room service, transportation, or
additional amenities.
 Compliant with BICS standards and procedures.
 Maintaining cleanliness and orderliness in public areas, including lobbies,
reception areas, and
restrooms.
 Coordinating with other hotel departments to ensure seamless guest
experiences.
 Ensuring compliance with hotel policies, procedures, and safety regulations.
Minimum qualifications /
educational levels
required for this position
 High school diploma or equivalent.
 Previous experience in a customer service or hospitality role is preferred
but not mandatory.
 Training or certification in hospitality or related fields may be
advantageous.
Selection Criteria
 BICSc certified or trained is a plus.
 Strong customer service skills with a friendly and positive attitude.
 Excellent communication and interpersonal abilities.
 Ability to handle guest inquiries, complaints, and requests effectively.
 Attention to detail and the ability to multitask in a fast-paced
environment.
 Professionalism, integrity, and a commitment to delivering exceptional
service.
 Willingness to work flexible hours, including evenings, weekends, and
holidays.
Special Conditions
 Must be able to stand for long periods and perform physical tasks such
aslifting and carrying.
 Availability to work shifts, including evenings, weekends, and holidays,

Primary Location : SA-Saudi Arabia
Work Locations : ESOM-E101001-AL INMA - (HS/SS-BR & ATM-KINGDOM
WISE)- RIYADH El Seif Operations and Maintenance Company Riyadh
Job : ESOM - OPERATIONS SOFT SERVICES
Organization : ESOM - BU
Schedule : Regular
Full-time
Day Job
Job Posting : Sep ‎12, ‎2023, ‎5:55:‎27 AM