IT Manager (The Luxury Collection Red Sea (NEOM) Sindalah Island)

Job Number ‎23113550
Job Category Information Technology
Location The Luxury Collection Red Sea (NEOM) Sindalah Island, One
Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

The Luxury Collection Red Sea (NEOM) Sindalah Island; The Luxury Collection
Residences Red Sea (NEOM) Sindalah Island and Autograph Collection Red Sea
(NEOM) Sindalah Island
Join our pre-opening team for ‎3 Luxury Brand Hotels situated on the NEOM
Sindalah Island, Red Sea.
* The Luxury Collection
* The Luxury Collection Residences
* Autograph Collection
Sindalah is an enchanting island in the waters of NEOM, it will be a year-
round exclusive get away destination - elevating the tourist experience.
Amenities on the island include Berth Marina, Luxury Retail Outlets, Spa &
Wellness, Sports Club, Yacht Club and Beach Club.
Read more on NEOM: https://www.neom.com/en-us/regions/sindalah

JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and
some second-level support including break-fix (repairs, installations,
maintenance of systems) for designated property/properties. Generally works
within well-established guidelines to complete routine tasks. Responsible for
performing repairs, installations, and maintenance for property-based systems
with a particular area. Has knowledge of sophisticated technology
equipment/processes.

CANDIDATE PROFILE
Education and Experience
Required:
* High school diploma or GED; ‎2-‎4 years experience in the Information Technology or related professional area.
OR
* ‎2-year degree from an accredited university in Business Administration, Information Technology, or related major; ‎2 years experience or related professional area.
Preferred:
* Marriott Information Technology System knowledge and experience
* System-related professional certifications desired.

CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
* Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
* Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
* Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
* Conducts periodic inventories of applications and hardware; prepares reports as requested.
* Confirms that technology assets are secured.
* Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers
* Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
* Provides customer service to associates at dedicated property/properties.
* Responds to inquiries from customers/vendors/peer group.
* Provides detailed status reports as requested.

Verifying Client Technology Needs are Met
* Assists in disaster recovery and business continuity as it relates to technology.
* Provides technical guidance.
* Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
* Supports guest and associate internet access requirements.
* Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
* Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
* Moves/adds/changes PCs/peripherals; migrating data when necessary.
* Performs routine desktop backup as scheduled or directed.
* Provides end-user support.
* Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
* Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
* Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
* Pulls through support for corporate, regional and property initiatives.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world 's most
enriching and desirable destination experiences. Our mission is to guide our
guests, these seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you to join us
on our journey and explore a career with The Luxury Collection.